General

ShipHero shall provide the following standard customer support to Merchants (also referenced as Customer): (a) General Support. Customer shall have access to ShipHero’s FAQs and...

Our warehouses observe best practices and standard insurance coverage. However, please see our terms and conditions for details, we recommend...

Though we would love to meet you in person, our warehouses are extremely busy and we cannot arrange for visits...

Yes. ShipHero does offer lot tracking for an additional fee. Please contact fulfillment@shiphero.com for pricing. For all other items that...

ShipHero is not responsible for damages caused by carriers. We will pack your shipments following best practices but we cannot...