General

ShipHero shall provide the following standard customer support to Merchants (also referenced as Customer): (a) General Support. Customer shall have access to ShipHero’s FAQs and...

You can request a special project with the warehouse by contacting fulfillment@shiphero.com. Special projects may include: Barcoding Units Kitting Palletizing larger orders...

Yes – ShipHero does accept inventory transfers from other fulfillment centers. Please follow the below instructions: Schedule an onboarding call...

Products that require Lots & Expiration tracking are the following: Any type of food products Vitamins or Supplements Pharmaceuticals or...

ShipHero is not responsible for damages caused by carriers. We will pack your shipments following best practices but we cannot...