Customer Service Overview
ShipHero shall provide the following standard customer support to Merchants (also referenced as Customer): (a) General Support. Customer shall have access to ShipHero’s FAQs and...
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Are your warehouses insured?
Our warehouses observe best practices and standard insurance coverage. However, please see our terms and conditions for details, we recommend... -
Can I visit your warehouse?
Though we would love to meet you in person, our warehouses are extremely busy and we cannot arrange for visits... -
Can I transfer inventory from another fulfillment center?
Yes – ShipHero does accept inventory transfers from other fulfillment centers. Please follow the below instructions: Schedule an onboarding call... -
Do you offer lot tracking?
Yes. ShipHero does offer lot tracking for an additional fee. Please contact fulfillment@shiphero.com for pricing. For all other items that...
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