Customer Service Overview ShipHero shall provide the following standard customer support to Merchants (also referenced as Customer): (a) General Support. Customer shall have access to ShipHero’s FAQs and...
Are your warehouses insured? Our warehouses observe best practices and standard insurance coverage. However, please see our terms and conditions for details, we recommend...
Can I visit your warehouse? Though we would love to meet you in person, our warehouses are extremely busy and we cannot arrange for visits...
Can I transfer inventory from another fulfillment center? Yes – ShipHero does accept inventory transfers from other fulfillment centers. Please follow the below instructions: Schedule an onboarding call...
Do you offer lot tracking? Yes. ShipHero does offer lot tracking for an additional fee. Please contact fulfillment@shiphero.com for pricing. For all other items that...