Why is my shipment on hold because of address validation? We will automatically put US domestic shipments on hold if the address is not recognized by the USPS verification system....
How do I put an order on hold? Learn how to apply and release holds. In your ShipHero Dashboard go to Orders. Select the order you wish to...
When can I cancel or edit an order? To cancel, edit or put an operator hold on orders you must do so via your ShipHero dashboard by 1am...
How do I change a customer’s address? We verify all US addresses via the USPS register. We will automatically place an order on hold (address hold) if...
What is an address hold? We verify all US addresses via the USPS register. We will automatically place an order on hold (address hold) if...