Why is my shipment on hold because of address validation?
We will automatically put US domestic shipments on hold if the address is not recognized by the USPS verification system....
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How do I put an order on hold?
Learn how to apply and release holds. In your ShipHero Dashboard go to Orders. Select the order you wish to... -
When can I cancel or edit an order?
To cancel, edit or put an operator hold on orders you must do so via your ShipHero dashboard by 1am... -
How do I change a customer’s address?
We verify all US addresses via the USPS register. We will automatically place an order on hold (address hold) if... -
What is an address hold?
We verify all US addresses via the USPS register. We will automatically place an order on hold (address hold) if...
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