• Klavyio Integration

    Klavyio is a CRM that allows you to send emails and SMS to your customers. Leveraging the capabilities of PostHero, we can send events like Order Delivered, Order Delayed, Order Return To Sender, and much more to Klavyio. How is this useful to me? Here is an example scenario: When…

  • Peak 2021 Overview & Deadlines

    Please note our deadlines and plan accordingly. We look forward to another successful peak season! The following will apply during Peak: October 4 through Jan 16. An 8.5% Surcharge will be assessed on all shipments from 10/4/21 – 1/16/22. There will be no holiday storage surcharges. While we never like…

  • PostHero: Tracking Packages

    Use PostHero to understand how many packages are late, delayed, or lost in transit Log into sfapp.shiphero.com Using the left navigation, click “PostHero”. Use the “Date Range” field to adjust the shipment data based on timeframe selected. There are 5 categories on the left side. All Orders: View all active…

  • ParcelView: See Your Packages

    ParcelView gives you the ability to see what each package looked like during processing. This allows you to see how the warehouse packed the orders and which products were in the box prior to leaving the building. To view ParcelView images: Log into sfapp.shiphero.com. Click “Orders”. Click the “Shipped” tab….

  • Do you integrate with Loop Returns?

    Yes we do have an integration with Loop Returns! This integration leverages Loop’s Webhook feature to create returns in ShipHero as soon as a customer’s return is created. When items return to the warehouse and a return status is updated, the integration uses the ShipHero Webhook feature to trigger a…

  • EU & UK eCommerce VAT Package & OSS Requirements

    Effective July 1, 2021, the EU will begin enforcing the VAT eCommerce package, which includes new rules regarding eCommerce and VAT. These rules will have an immediate effect on all businesses in the supply chain such as individual sellers and marketplaces. All distance sellers within the EU or trading with…

  • Do you integrate with Inventory Planner?

    Yes, we do! And it’s quite easy to get set up. To connect ShipHero Fulfillment to Inventory Planner select ShipHero from the Connection section in Inventory Planner: You will then be prompted to enter your Access Token and Refresh Token. You will need to reach out to fulfillment@shiphero.com to receive…

  • I Need to Dispose or Remove Inventory From ShipHero

    Inventory Disposal If inventory needs to be disposed of because of these reasons: discontinued selling a specific sku(s) product expired product is defected Please contact fulfillment@shiphero.com to coordinate the disposal with the warehouse. The disposal fee is $0.93 per pound. This includes labor charges. Depending on the amount of inventory…

  • How do I manage multiple brands with Fulfillment?

    If you have multiple brands, there are 2 ways this can be managed with ShipHero Fulfillment. OPTION 1: Streamlined Approach You can create 1 account and connect all stores to the same account. Benefits of “streamlined approach:” All orders and products are visible in one account All billing is accessible…