• Manual Order Shipping Method

    First, you’ll need to download our Manual CSV Order template. How to Create a Manual Order Shipping Method Add a new column to the Order Template titled Shipping Name if it is not already there (must exactly match what you see here). Enter the name of your choice in the…

  • Order Profitability Report

    This report calculates the cost to customer and profit metrics for the timeframe indicated. To view this report, use the left navigation bar and go to Reports > Order Profitability. Report Term Definitions: Cost to Customer: Cost of shipping that you (the merchant) charged your end-customer for shipping SF Shipping…

  • Can you track Serial Numbers?

    ShipHero Fulfillment can scan serial numbers on products during packing to track which serial numbers leave the building with which orders. This is a special feature that must be requested during onboarding. It is $0.25 per unit scan for products that require serial number tracking. The serial number must be…

  • Can I upload manual orders?

    Why will I need to upload the CSV file?  The CSV Order Upload allows you to add new orders to ShipHero in bulk. Hold on, ShipHero! I thought I could simply connect my store to ShipHero, why would I need this? Yes, you can still connect most store platforms directly…

  • How to Set Up Product Replenishment Notifications

    ShipHero Fulfillment makes it easy for you to track when you need to reorder specific products based on your current inventory levels at our warehouse locations. Log into sfapp.shiphero.com. Navigate to “Products” using the left side bar. 3. Click into the Product you want to set a reorder level for….

  • Will ShipHero Accept My Product for Returns?

    ShipHero Fulfillment accepts returns for most product types. Review our returns pricing structure and email fulfillment@shiphero.com to set up your account for returns. Food products, supplements and protein powders will not be restocked into sellable inventory. Review our damaged product return policy.

  • Storage Report (Cubic)

    The storage report gives you insight into how much inventory you currently have in the warehouse of each sku as well as the total volume your products are taking up and how much you’re being charged. The top of the report gives you quick data points: Total Unique Skus: Quantity of…

  • My products aren’t importing

    If you connect your store and products aren’t importing, it’s likely because the products in your store are not assigned SKUs. In order for your store products to sync with ShipHero, you must assign an SKU to them on your platform first. If you do not have an API integration…

  • Is ShipHero FDA certified?

    ShipHero is certified by the U.S. Food and Drug Administration (FDA) in our PA, Dallas Fort Worth and Las Vegas locations. The FDA is the U.S. government agency that monitors the safety of food, dietary supplements, human drugs, vaccines, and more. The FDA conducts thorough inspection of facilities, in this…

  • WooCommerce Troubleshooting Guide

    ERROR: Unable to connect. Please check your credentials, site url, and make sure your woocommerce site is compatible with API Version 3 If you try to connect to your WooCommerce site and you get this error, you’ll need to check Credentials (consumer and secret keys), make sure to enable read…