• Load Balancing – How does it work?

    We load balance product for customers who have at least 200 orders a month consistently for 2-3 months. Here’s how it works: You can send the inventory you need to our Vegas or PA warehouse locations. We transfer inventory as needed based on your sales velocity to our warehouse locations….

  • ShipHero Fulfillment Support Overview

    Every ShipHero Fulfillment Customer has unlimited access to support services and resources, so take advantage of our three main support avenues: Self-Help Resources:  help website and FAQs, webinars, and YouTube videos available for everyone. Developer Community: online forum for developers to brainstorm solutions or work directly with ShipHero API experts. ShipHero…

  • What happens to damaged inventory?

    Our damaged process is as follows: When item is found damaged (during receiving or on the floor), the support team will alert you of the finding You can decide to have us ship the item back to you or we can dispose of it Warehouse holds the product in an…

  • Setting Products as “Drop Ship Only”

    If you have some products that you drop ship, you can set them as “drop ship only” in your portal. Once you do that, ShipHero will know which products need to be picked and packed in our warehouse, even when orders contain both drop shipped products and products ShipHero needs…

  • Pallet Tags

    If you’re sending in pallets to a ShipHero warehouse, please print and use these pallet tags so we can identify your shipment when it arrives.

  • International Product Requirements

    If we are shipping your international orders outside of the US, make sure to complete the international details for all applicable products. Click into a product and scroll to the lower right of the screen. You’ll see a section “International” where you can input the required details. These details are…

  • Can ShipHero ship liquids?

    ShipHero can ship liquids only if you are pre-approved by an onboarding specialist. Each item must be individually boxed, bubble wrapped (sealed water tight for safety) and barcoded (on the outside for easy scanning). Merchants must submit pictures of the final packaging and be formally approved in writing before ShipHero…

  • Email Notifications

    You can adjust your settings to receive email notifications for: Orders put on hold Shipping plan status updates Daily or Weekly account overviews Email notifications are not account-wide settings. Each user, when logged in, can set their own preferences. Hold Notification: Shipping Plan Notification:

  • Inbound International Shipments

    If you’re sending ShipHero Fulfillment goods from an international location, you will need to provide the freight company with your Business ID and/or US Tax ID. ShipHero Fulfillment is a 3rd party service provider and will not provide a Tax ID number to freight services. The business entity (shipper) is…

  • Special Project Guidelines

    You can request a special project with the warehouse by contacting fulfillment@shiphero.com. Special projects may include: Rebarcoding Palletizing larger orders FBA Prep We require 24-72 hours to schedule the projects. We will give you a timeline depending on the size and scope of the project. All projects must be approved by the…