• Can you track Serial Numbers?

    ShipHero Fulfillment can scan serial numbers on products during packing to track which serial numbers leave the building with which orders. This is a special feature that must be requested during onboarding. It is $0.25 per unit scan for products that require serial number tracking. The serial number must be…

  • Can I upload manual orders?

    Why will I need to upload the CSV file?  The CSV Order Upload allows you to add new orders to ShipHero in bulk. Hold on, ShipHero! I thought I could simply connect my store to ShipHero, why would I need this? Yes, you can still connect most store platforms directly…

  • How to Set Up Product Replenishment Notifications

    ShipHero Fulfillment makes it easy for you to track when you need to reorder specific products based on your current inventory levels at our warehouse locations. Log into sfapp.shiphero.com. Navigate to “Products” using the left side bar. 3. Click into the Product you want to set a reorder level for….

  • Will ShipHero Accept My Product for Returns?

    ShipHero Fulfillment accepts returns for most product types. Review our returns pricing structure and email fulfillment@shiphero.com to set up your account for returns. Review our damaged product return policy.

  • Storage Report (Cubic)

    The storage report gives you insight into how much inventory you currently have in the warehouse of each sku as well as the total volume your products are taking up and how much you’re being charged. The top of the report gives you quick data points: Total Unique Skus: Quantity of…

  • My products aren’t importing

    If you connect your store and products aren’t importing, it’s likely because the products in your store are not assigned SKUs. In order for your store products to sync with ShipHero, you must assign an SKU to them on your platform first. If you do not have an API integration…

  • Is ShipHero FDA certified?

    ShipHero is certified by the U.S. Food and Drug Administration (FDA) in our PA, Dallas Fort Worth and Las Vegas locations. The FDA is the U.S. government agency that monitors the safety of food, dietary supplements, human drugs, vaccines, and more. The FDA conducts thorough inspection of facilities, in this…

  • WooCommerce Troubleshooting Guide

    ERROR: Unable to connect. Please check your credentials, site url, and make sure your woocommerce site is compatible with API Version 3 If you try to connect to your WooCommerce site and you get this error, you’ll need to check Credentials (consumer and secret keys), make sure to enable read…

  • Load Balancing – How does it work?

    We load balance product for customers who have at least 200 orders a month consistently for 2-3 months. We balance based on number of orders, quantity of inventory, and volume. We do not guarantee that your products will be load balanced with any particular truck at any given time. Here’s…

  • ShipHero Fulfillment Support Overview

    Every ShipHero Fulfillment Customer has unlimited access to support services and resources, so take advantage of our three main support avenues: Self-Help Resources:  help website and FAQs, webinars, and YouTube videos available for everyone. ShipHero Customer Support: direct chat and email support to diagnose and resolve issues, as well as give…