• Peak 2020 Overview, Deadlines, and Surcharges

    • September 9, 2020
    • Maggie

    HOLIDAY 2020 PLANNING – PLEASE READ CAREFULLY NOTE: These deadlines are subject to change as we navigate the first Peak Season since COVID. This holiday season is going to be like no other peak season before due to many carriers being over capacity due to COVID. Please note our deadlines…

  • What if my shipment arrives damaged?

    • September 2, 2020
    • Maggie

    ShipHero is not responsible for damages caused by carriers. We will pack your shipments following best practices but we cannot control shipments once they leave our warehouses.

  • Oversize Surcharge

    • August 24, 2020
    • Maggie

    If you have oversize items please read below. Your packages might be subject to our oversize surcharges. Please note this is different than DIM. Additional Handling Surcharge for Oversize packages A surcharge applies to any package that: Measures greater than 48 inches along its longest side; Measures greater than 30…

  • Do you have holiday surcharges?

    • August 9, 2020
    • Maggie

    Shipping: Yes. ShipHero’s holiday shipping surcharges will be a blended rate increase of USPS/UPS/Fedex’s published increases. Storage: No. there will be no holiday storage surcharges. Receiving: Yes. If you or your vendor do not follow our receiving guidelines we reserve the right not to receive your inventory. In addition –…

  • Do you offer lot tracking?

    • June 5, 2020
    • Maggie

    Yes. ShipHero does offer lot tracking for an additional fee. Please contact fulfillment@shiphero.com for pricing. For all other items that have an expiration date you (the merchant) is responsible to notify ShipHero to discard any items that might be past due.

  • Can I use a custom box / mailer?

    • June 1, 2020
    • Maggie

    You must be pre-approved to use a custom box or mailer. Please email fulfillment@shiphero.com. Additional details below: There will be a minimum charge of $0.35/each to build custom boxes (this may be more expensive depending on the complexity.) You need to add your custom box or mailer as a SKU…

  • Can I have product sent directly from our manufacturer to ShipHero?

    • May 13, 2020
    • Maggie

    You can have your manufacturer send product directly to use but here is some important information: You must still create a Shipping Plan with all SKUs, and amount of SKUs that are being sent in Barcodes are correct on the product and in ShipHero The receiving guidelines are followed (no mixed…

  • Shipping Policy

    • May 12, 2020
    • Maggie

    Shipping Methods At this time – we offer Standard and Expedited shipping.  Standard shipping will reach most of the population in 3-5 business days. Orders that come in before noon M-F will be shipped that same day (holidays observed). COVID-19 UPDATE: Most orders will ship within 24 business hours. Carriers…

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