• Will my shipping rates ever change?

    ShipHero rates for 2021 are posted here. Each year carriers introduce “peak pricing” November – January. ShipHero will pass on this increase (usually 5%-7%) from November 15, 2021 – January 15, 2022. ShipHero reserves the right to increase ShipHero 2021 pricing if carriers implement any new surcharges.

  • What if ShipHero loses my inventory in the warehouse?

    Third party warehouse provider standards for shrinkage range between 2%-10%. At ShipHero we work to keep any shrinkage under 3%. If greater than 3% of Merchant’s inventory is misplaced/lost ShipHero will credit the Merchant the cost of the product. If “lost” product is found within 45 days the credit will…

  • Can ShipHero help with my FBA prep?

    Contact fulfillment@shiphero.com to arrange this service. What are the fees? Fees (may be modified based on each merchant’s needs): Prep Labor Fee: $40 hour/man hour ASIN Product Barcode Labeling: $0.10/unit Box Label Fee: $2.50 per label (applicable to ALL labels – this fee is to print and apply) Pallet Label…

  • What if I can’t pay my bills?

    Shiphero reserves the right to discard inventory for non-payment of invoices. If a merchant is delinquent in payment for 30 days or more – ShipHero reserves the right to discard merchant’s products. We reserve the right to stop all shipping and receiving if you are 48 hours past due on…

  • What happens with Return to Senders?

    If a package is refused or returned to a ShipHero warehouse then Merchants are charged a Return to sender fee. This fee is the shipping label back (this is the same price charged to pick, pack and ship out) + $2.75 for first item and $0.25 for each additional item

  • How much do Returns cost?

    You must be pre-approved for returns. Please email fulfillment@shiphero.com for approval. Returns Sent to ShipHero’s Warehouse Location: Restocking Fee: $2.75 for first item and $0.25 for each additional item Inspection Fee: $3.45 per unit returned (apparel) / $2.95 per unit returned (non-apparel) Self Returns: $2.75 for first item and $0.25…

  • What are your standard box / polymailer sizes?

    ShipHero provides merchants with standard packaging materials. These materials are FREE and non-branded. We will ship your order in the smallest available packaging from the list below. Alternatively, you can provide us with custom packaging materials to use instead. If you provide us with packaging, it will be added as…

  • Do you ship CBD products?

    Yes – we ship CBD domestically. We do not ship CBD products internationally. There is an increased pricing structure for CBD products – you can find it here. You must affirm that your CBD contains less than 0.3% THC and must be derived from hemp as opposed to cannabis.