• Will my shipping rates ever change?

    ShipHero rates for 2021 are posted here. Each year carriers introduce “peak pricing” November – January. ShipHero will pass on this increase (usually 5%-7%) from November 15, 2021 – January 15, 2022. ShipHero reserves the right to increase ShipHero 2021 pricing if carriers implement any new surcharges.

  • What if ShipHero loses my inventory in the warehouse?

    Third party warehouse provider standards for shrinkage range between 2%-10%. At ShipHero we work to keep any shrinkage under 3%. If greater than 3% of Merchant’s inventory is misplaced/lost ShipHero will credit the Merchant the cost of the product. If “lost” product is found within 45 days the credit will…

  • Can ShipHero help with my FBA prep?

    If you are a new customer ShipHero can offer FBA prep once we have been fulfilling a minimum of 500 D2C orders for your brand per month, for a minimum of 3 consecutive months. The percentage of FBA orders must not exceed percentage of D2C orders we fulfill. Please let…

  • What happens with Return to Senders?

    If a package is refused or returned to a ShipHero warehouse then Merchants are charged a Return to sender fee. This fee is the shipping label back (this is the same price charged to pick, pack and ship out) + $2.75 for first item and $0.25 for each additional item

  • How much do Returns cost?

    You must be pre-approved for returns. Please email fulfillment@shiphero.com for approval. Returns Sent to ShipHero’s Warehouse Location: Restocking Fee: $2.75 for first item and $0.25 for each additional item Inspection Fee: $3.45 per unit returned (apparel) / $2.95 per unit returned (non-apparel) Self Returns: $2.75 for first item and $0.25…

  • What are your standard box / polymailer sizes?

    ShipHero provides merchants with standard packaging materials. These materials are FREE and non-branded. We will ship your order in the smallest available packaging from the list below. Alternatively, you can provide us with custom packaging materials to use instead. If you provide us with packaging, it will be added as…

  • Will ShipHero ship my CBD products?

    Yes – we ship domestic CBD orders! IMPORTANT: We do not support shipping CBD products internationally. CBD products have separate pricing. Package weights are rounded up when billed, for example, 1.54lbs is rounded up to 2lbs. Click here for CBD shipping costs. It’s required that you as the merchant affirm…

  • What if my shipment arrives damaged?

    ShipHero is not responsible for damages caused by carriers. We will pack your shipments following best practices but we cannot control shipments once they leave our warehouses. Additionally, we have a ParcelView on each order so you can see how the order was packed within our facilities. We strongly suggest…