• Can Shiphero import my gift note from Shopify?

    Yes! offering gift notes to your customers is a great idea. If so, adding a gift message option is a must. It’s very easy first you must add the note on the Shopify store and then your message will be imported on the gift note section on the order. We…

  • How can I re-ship an order?

    In case you need to re-ship an order for any reason you can access the order tab here and click on the More actions tab and select Re-ship item. Keep in mind we will only be able to re-ship the item if we have the product in stock.

  • Where can I find the order tracking number?

    Tracking numbers are assigned to packages when they are shipped. The tracking link in Shiphero will redirect to the shipping carrier’s website so you can check the status. We work with a mix of carriers such as UPS, ,FEDEX, DHL, USPS, etc If you have a store connected to our ShipHero app…

  • Will ShipHero ship my hazmat products?

    Yes, we will! But first what is Hazmat? A hazardous material is a substance that is “capable of posing an unreasonable risk to health, safety, and property when transported in commerce under the federal hazardous materials transportation law” according to the Secretary of Transportation. Steps to ship hazmat products: Please provide…

  • API connection

    To make it simple, an API is an acronym for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other. Steps: 1. You will need to contact us to request your Access Token and API Key. You can ask your Onboarding specialist or write…

  • Setting up your account

    To access your settings you can go to the bottom left side of the ShipHero Fulfillment app and click on “Settings”. You will be able to modify and preview your invoice (this invoice will be added to each order that we ship). You can also add your company logo on…

  • How to Connect Your Store to ShipHero Fulfillment

    Connect your Shopify Store to ShipHero: 1. Download the ShipHero App in Shopify here. 2. Log into sfapp.shiphero.com and click “Stores” on the left navigation menu. 3. Select Shopify from the “Add Store” dropdown. 4. You will need to add your ShipHero location to your store and products. Steps Here. Connect…

  • How to map my shipping methods

    Create the shipping option in your store (ShipHero will not automatically import rates into the store but you can use our pricing grid as reference). Create a test order with that shipping option (expedited, overnight etc). Once the order is in ShipHero Order tab, we’ll have access to map your…

  • Lots & Expiration Tracking

    Products that require Lots & Expiration tracking are the following: Any type of food products Vitamins or Supplements Pharmaceuticals or health products ( including personal care or cosmetics products) Each SKU unit that requires tracking would incur a $0.05 shipping fee per unit shipped. Tracking is not optional as per…

  • Can I use a custom box or mailer?

    You must be pre-approved to use a custom box or mailer. Please email fulfillment@shiphero.com to get approved. If the custom box requires building or additional instruction, there may be an additional fee. NOTE: If you use a custom box or poly mailer and the product falls out of the packaging…