• Customer return settings

    When you enable customer returns, there’ll be a few things that you can configure to ensure the returns widget match your business needs. We’ll go through each one below and explain what they’re for and how they can be used. How should customers return their items? Using labels provided by…

  • Allowing customer returns

    ShipHero Fulfillment provides a widget that you can embed in your e-commerce store to allow customer returns. In the video below, we will work you through how to enable customer returns and embed the widget in your store. The video uses a Shopify store as an example, but you can…

  • My Shopify orders are be automatically fulfilled in ShipHero

    If your orders are being automatically fulfilled in ShipHero, you will need to confirm that the setting “Automatically fulfill the order‘s line items” is not selected in your Shopify checkout settings. The option that should be selected is “Do not automatically fulfill any of the order’s line items”. From your…

  • Mapping your WooCommerce statuses

    In some cases you may want to map statuses from your WooCommerce stores to certain statuses or holds in ShipHero Fulfillment. Here’s how you can do that. Login to your ShipHero Fulfillment account and click Stores from the menu. Click the three dots at the end of the row and…

  • Mapping your BigCommerce statuses

    In some cases you may want to map statuses from your BigCommerce stores to certain statuses or holds in ShipHero Fulfillment. Here’s how you can do that. Login to your ShipHero Fulfillment account and click Stores from the menu. Click the three dots at the end of the row and…

  • How do I connect my BigCommerce store to ShipHero Fulfillment?

    To connect your store to ShipHero Fulfillment, you’ll need your Store Hash. Once you have your Store Hash, enter it into the Bigcommerce connection form and press the “Connect my Bigcommerce store” button. Troubleshooting and FAQs Where do I find my Store Hash? Follow the steps below to find your…

  • How do I connect my WooCommerce store to ShipHero Fulfillment?

    To connect your WooCommerce store to ShipHero Fulfillment, we’ll need a few things from you. The connection form requires the following fields Store NameThis is just a descriptive value for the connection. It can be anything really, for example, “My Vintage Clothing Store” Store URLThis should be the full URL…

  • How to indicate that products are available for Low Carbon delivery on Shopify

    Adding the script tag Login to your Shopify admin panel Click Online Store -> Themes in the left navigation bar. Click the “Customize” button that’s located in the Live theme panel. Clicking that will redirect you to the theme editor. Once you’re in the theme editor, click the “Theme Actions”…