• Customer return settings

    You must be pre-approved for returns before getting started – please email fulfillment@shiphero.com for pricing and approval. How should customers return their items? Using labels provided by ShipHero If this setting is checked, your customer will have the option to receive a pay-on-use USPS return label. This makes it easier…

  • Allowing Returns on your Website

    You must be pre-approved for returns before getting started – please email fulfillment@shiphero.com for a quote. The video uses a Shopify store as an example, but you can embed this widget in any e-commerce platform that’s supported by ShipHero Fulfillment. Once you’ve setup the returns widget, head over to our…

  • My Shopify orders are be automatically fulfilled in ShipHero

    If your orders are being automatically fulfilled in ShipHero, you will need to confirm that the setting “Automatically fulfill the order‘s line items” is not selected in your Shopify checkout settings. The option that should be selected is “Do not automatically fulfill any of the order’s line items”. From your…

  • Mapping your WooCommerce statuses

    In some cases you may want to map statuses from your WooCommerce stores to certain statuses or holds in ShipHero Fulfillment. Here’s how you can do that. Login to your ShipHero Fulfillment account and click Stores from the menu. Click the three dots at the end of the row and…

  • Mapping your BigCommerce statuses

    In some cases you may want to map statuses from your BigCommerce stores to certain statuses or holds in ShipHero Fulfillment. Here’s how you can do that. Login to your ShipHero Fulfillment account and click Stores from the menu. Click the three dots at the end of the row and…

  • How do I connect my BigCommerce store to ShipHero Fulfillment?

    To connect your store to ShipHero Fulfillment, you’ll need your Store Hash. Once you have your Store Hash, enter it into the Bigcommerce connection form and press the “Connect my Bigcommerce store” button. Troubleshooting and FAQs Where do I find my Store Hash? Follow the steps below to find your…