Dropship Setup

Dropship is an order fulfillment method that accepts customer orders without keeping stock on hand.

At ShipHero fulfillment, there are two approaches to this method:

1. Dropship as a Service: ShipHero stocks and ships products for you as a supplement to D2C shipping, acting as the drop shipper.
2. Mark your Dropship products: Identify the products you want to avoid ShipHero shipping due to an external dropshipping service, where ShipHero does not act as the drop shipper.

1-Dropship as a Service with ShipHero:

• Your Onboarding rep must set up your DropShip account or open a ticket HERE. 
• ShipHero will know what products must be picked and packed at the warehouse. 
• You will have a dropship order fee added to your agreement.
• You can choose whether you will use ShipHero shipping labels or your own labels.

2- Mark your products as "dropship-only" (ShipHero does not fulfill your drop-ship products):

1. In your SFapp portal, click on Products.
2. You can select the product you want to set as drop ship only. 
3. Check the dropship-only check box on the right side. 
4. Click save. Now if the drop ship-only product is marked, the order won't be set as a backorder.

Important:

• If you are marking a kit as a dropship containing a non-dropship component. The non-dropship items will be shipped anyway. You must delete the components from the kit if you don’t want them to ship. 
• Click here to learn how to manage Kits in the ShipHero App. 
• If you have questions before you modify/create your Kits, please open a ticket with our support team HERE for advice.