If you remove all or partial inventory from our warehouse, we consider this a "removal."
The charge is $45/hr ( US) and $50/hr (CA), in addition to picking, packing, and shipping of the product if being shipped to a domestic location.
We do not ship removal orders to international locations.
Steps to request the removal of 1 SKU from your inventory:
- Open a ticket with our Special Projects team HERE
- Create a Removal Manual order per warehouse location ( Steps HERE)
- Place the order on HOLD so the Special Project team can validate it. ( Steps HERE)
Steps to request a full removal and end your services with ShipHero:
- Open a ticket with our customer support team HERE.
- Specify a date on which you would like to stop your shipments so that the support team can initiate the backend removal process and create your orders.
- Provide a destination address for your products.
Please review our Terms & Conditions, Section 8, "Termination."