ShipHero has a specialized team to review your account billing and investigate invoice disputes.
This team will contact you in case you fail your payments.
You will also see a banner in your account once you log in to your Sfapp. This banner will disappear once your payments are cleared.
We recommend you stay on top of your invoices to avoid issues while shipping your orders or delays.
Where can I see the status of my invoices?
1- By login into your ShipHero Fulfillment App, you can access your invoices and view the status: HERE.
When will the Account billing team inform me about late invoices?
The Billing team will contact your primary email ( The one you used to open your account with us, if you have to change your email address, don't hesitate to contact our support team HERE).
Our Account Billing team will attempt to notify you three times to restate your account status:
Attempt 1: they will send you a notification that your account has a past-due balance of [$$$$] and share the following link to update your billing information: https://sfapp.shiphero.com/settings/billing/. If we don’t hear from you or receive a payment within 7 days from this date notice, your account will be suspended, and no more services will be provided until all overdue balances are paid in full.
Attempt 2: The billing team will stop shipping your orders. You must update your account with a valid credit card or payment method and contact us to continue shipping. The billing team will give you a date, so we will start the disposal process if we are still waiting to hear from you before the specified date.
Attempt 3: If your account is still past due. You will still be required to update your payment information with a valid credit The billing team will start the disposal process if you do not update your account by DAY, DATE (30 days from day 0).
If you have forward questions about our billing and invoices, please open a ticket HERE