Unexpected carrier surcharges:
Carriers occasionally encounter obstacles when delivering packages to certain areas or under certain conditions. As a result, carriers will pass along unexpected carrier surcharges (UCS) to ShipHero to account for this added expense and time.
Because UCS doesn’t affect every ShipHero client, we don’t feel raising our base rates to cover these charges is fair to all clients.
ShipHero will instead begin passing these charges back to the affected merchants only.
Here are some examples that would generate UCS and might impact your shipping charges:
- Delivery to a remote area, extended area, and/or super remote area.
- Address corrections or wrong address return to sender.
- Delivery attempts to a new address or multiple attempts.
- Additional Handling based on weight, DIM, and packaging.
- Signature options.
- Inside delivery.
- International clearance services and related fees.
Weight or DIM differences against the carrier audits, for example, you will see a UCS Charge Description: "UCS Weight difference - original weight: 13 (oz.), actual weight: 15.84 (oz.), invoiced weight: 16.00 (oz.)": $ 1.3. In this example, Shiphero estimated a label cost and charged for 13oz, but the carrier audited us after and charged us for the actual weight of 15.84oz.
Where will I see the charge?
You will see it on the breakdown of the cost of the order and on the invoice. Example:
When will I get charged?
- Carrier surcharges will be processed twice a month, with billing on the last day and 15th of each month after ShipHero reconciles the carrier invoice.
- You can find more information on UPS surcharges HERE.
- You can find more information on FedEx surcharges HERE & HERE
- You can find more information on DHL surcharges HERE
- You can find more information on Purolator surcharges HERE
- You can find more information on CanadaPost surcharges HERE
- You can find more information on CanPar surcharges HERE
- You can find information on USPS surcharges HERE
- You can find more information on ACI Logistix surcharges HERE
- You can find more information on Axlehire surcharges HERE
- You can find more information on GLS surcharges HERE
- You can find more information on Passport surcharges HERE
FedEx charges some USPS Non-Mach Surcharges because when Smartpost is mapped, the last mile is done by USPS (FedEx is in charge of approaching the recipient, but USPS does the last mile).
If you have questions, please contact your CSM for more details or open a ticket.