What is Handling Time?
Handling Time is set in Amazon; it's the estimated time between the end user placing an order and you handing it over to a specified delivery service, in this case, ShipHero. This does not include when the package is in transit to the customer's address.
This handling time must be set based on ShipHero shipping methods and timelines to avoid delays and provide a clear expectation to your customers.
Our shipping timelines are subject to changes during peak season. Click HERE to review ShipHero 2023-2024 peak season service levels so you can adjust your handling time and avoid issues in your account.
How do I change the handling time in my Amazon Seller Account?
If you have an Amazon store integrated with your ShipHero Fulfillment account, please follow the steps below to update the handling time in your Amazon Seller account. This information is based on the recommended steps From Amazon's help center.
1. Login into your Amazon Seller account and click shipping settings from the gear icon dropdown.
2. Select the General shipping setting tab on the Shipping Settings page and adjust the "Order Fulfillment Settings" as needed to comply with the ShipHero shipping methods and timelines.
This video from Amazon walks through managing handling times in more detail.
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If you have questions about modifying your handling time on Amazon, please get in touch with your Amazon support, as ShipHero support will not be able to assist with changes made to your Amazon account.
