If the order shows "The warehouse is currently processing this order"(as pictured below) you cannot cancel, edit items or put a hold on it to avoid shipping.
This banner is showing because the warehouse team members ( pickers, packers, etc) are already working on this order meaning it was already deducted from stock, making changes will lead to inventory issues.
Edit orders:
Changes on orders will only apply if the order is not being processed. You must click on the Save option after editing.
Most common editing reasons:
Add or remove a product on the order:
- To add a product check if the product is in stock inventory. To add a quantity or a new item you can click on add item and change the quantities.
- To remove a product from the order you need to change the quantity to ship to zero.
Set allow partial:
- If an order has multiple items, but some are not in stock, you can choose the allow partial option, so we short-ship the item we have.
- This will generate 2 or more shipping labels so you will be paying for both shipping labels.
Cancel an order:
- If you need to cancel an order use the option on the more action tab.
Re-shipping an order.
- If you need to reship the order you can click on the order action tab.
Set gift invoice:
- If you need the order to have a gift invoice ( meaning the cost of the product will not be visible) check the below box.
More info about orders:
- If the order is being processed by the warehouse team, we cannot prevent the package from shipping.
- If an order is canceled on the store, it will import as canceled into ShipHero.
- You can also modify the shipping method to standard, expedited, or overnight. You can only change the shipping method if the order is not processed. Learn more HERE
- Our customer support team will not automatically add or remove a hold on an order. Learn about hold orders HERE
If you tried editing the order and it is not working or reflecting accordingly, please open a ticket HERE
