We offer Standard, Expedited, and Overnight shipping methods.
Standard Shipping
- Monday- Friday orders placed before noon (EST) will be fulfilled the same day. (Holidays recognized.)
- The standard shipping method is the default setup on your account. If you want to change that, please follow the steps HERE.
- Standard shipping will reach most people in 3-5 business days.
- Tracking numbers could take 24-48 hours to be live.
Expedited Shipping
- Monday- Friday orders placed before noon (EST) will be fulfilled the same day. (Holidays recognized.)
- You must map overnight shipping in ShipHero. (How to Map Shipping Methods)
- Your customers will receive a tracking number by the end of the day.
- The shipment should arrive within 2 business days.
- Orders placed on Thursday will deliver on Monday (with some exceptions allowing for Saturday delivery).
- Orders placed on Friday should arrive Tuesday.
- Expedited shipping is only available for orders with less than 50 picks. Please reach out to fulfillment@shiphero.com for wholesale orders (orders with 50 or more units).
Overnight shipping
- Monday- Thursday orders placed before noon (EST) will be fulfilled the same day. (Holidays recognized.)
- You must map overnight shipping in ShipHero. (How to Map Shipping Methods)
- Orders placed on Friday will deliver on Monday (with some exceptions allowing for Saturday delivery).
Carriers
We use a mix of shipping carriers for shipping. Our Ship app prioritizes the cheapest/fastest carriers when shipping your orders.
Service level most common carriers:
- Standard: USPS, UPS, FedEx, DHL, GLS, VEHO ( in Texas), AxleHire & ACI ( in PA), Parcel Select.
- Expedited: FedEx, UPS, USPS, VEHO ( in Texas), AxleHire ( in PA)
- Overnight: FedEx, UPS, VEHO ( in Texas), AxleHire ( in PA)
- In Canada, FedEx, Purolator, Canpar, and Canada Post, Uni Uni.
Important Notes:
All shipping delivery times depend on the shipping carriers' timing and availability.
- Marketplaces such as Amazon, eBay, and Walmart won't accept local carriers. As a marketplace user, you will be subject to a 5.9% surcharge on your shipping cost so ShipHero can map the correct carriers. If you need more information, please open a ticket HERE.
- Overnight and Expedited shipping is only available for orders with less than 50 picks.
- During peak season, shipping times depend on each carrier.
- Orders cannot exceed 30lbs (please open a ticket for oversize shipments)
- We can only map to specific carriers on exceptional cases, which will include an additional fee. Please open a ticket with our support team HERE
- PO box addresses - can only be mapped Shippo USPS - Priority, Shippo USPS - First Class if under 1lbs.
- You can track your carrier links using the PostHero function.
