We offer Standard, Expedited, and Overnight shipping methods. All shipping delivery times depend on the shipping carriers' timing and availability. Please review our Peak Season timelines HERE
Standard Shipping
- Monday- Friday orders placed before noon Warehouse time will be fulfilled the same day. (Holidays recognized.)
- The standard shipping method is the default setup on your account. If you want to change that, please follow the steps HERE.
- Standard shipping will reach most people in 3-5 business days.
- Tracking numbers could take 24-48 hours to be live.
Expedited Shipping
- Monday- Friday orders placed before noon Warehouse time will be fulfilled the same day. (Holidays recognized.)
- You must map expedited shipping in ShipHero. (How to Map Shipping Methods)
- Your customers will receive a tracking number by the end of the day.
- The shipment should arrive within 2 business days.
- Orders placed on Thursday will be delivered on Monday (with some exceptions allowing for Saturday delivery).
- Orders placed on Friday should arrive on Tuesday.
- Expedited shipping is only available for orders with less than 50 picks. Please contact fulfillment@shiphero.com for wholesale orders (orders with 50 or more units).
Overnight shipping
- Monday- Thursday orders placed before noon Warehouse time will be fulfilled the same day. (Holidays recognized.)
- You must map overnight shipping in ShipHero. (How to Map Shipping Methods)
- Orders placed on Friday will be delivered on Monday (with some exceptions allowing for Saturday delivery).
Carriers
We use a mix of shipping carriers for shipping. Our Ship app prioritizes the cheapest/fastest carriers when shipping your orders.
Service level most common carriers:
- Standard: USPS, UPS, FedEx, DHL, GLS, VEHO, Better Trucks, AxleHire, ACI, Parcel Select.
- Expedited: FedEx, UPS, USPS, VEHO, AxleHire.
- Overnight: FedEx, UPS, VEHO.
- In Canada, FedEx, Purolator, Canpar, and Canada Post, Uni Uni.
Important Notes:
- During peak season, shipping times depend on each carrier. Click HERE for more information.
- Marketplaces such as Amazon, eBay, and Walmart won't accept local carriers. As a marketplace user, you will be subject to a 5.9% surcharge on your shipping cost so ShipHero can map the correct carriers. If you need more information, please open a ticket HERE.
- Overnight and Expedited shipping is only available for orders with less than 50 picks.
- Orders cannot exceed 30lbs (please open a ticket for oversize shipments)
- ShipHero allows you to have control over the carriers and shipping methods with which your orders are shipped. ShipHero has negotiated rates with all the major carriers and some you may not have heard of. Orders mapped directly to a carrier or method of your choice will be billed out at our specially negotiated rates plus an x% fee.Please open a ticket with our support team HERE
- PO box addresses - can only be mapped Shippo USPS - Priority, Shippo USPS - First Class if under 1lbs.
- You can track your carrier links using the PostHero function.
