What is a Special project request?
A special project is considered anything outside the normal pick-pack/receiving & shipping process.
- ShipHero has a specialized team assigned to these projects. If you need to request a Special Project, you must always open a ticket HERE
Special projects include:
- FBA or Walmart Prep
- Wholesale/retail Order Prep
- Removal/Disposal orders
- Transfer orders from one ShipHero FC to another
- Bagging products
- Taking professional pictures of current stock for marketing purposes.
- Barcoding products
- Cycle count
- Our timeline and quote will be subject to the project size, scope, and warehouse availability.
- During peak season ( Oct-Jan), Special projects will only be scheduled if pre-approved by October 15.
- Our Special Project Coordinators will respond to your request with a timeline for scoping the project over 24-48 business hours.
- Just to remind you, our teams are available M-F from 9 AM ET - 5 PM ET.