What is a Special project request?
A special project is considered outside the regular pick-pack/receiving & shipping process.
- ShipHero has a specialized team assigned to these projects. If you need to request a Special Project, you must always open a ticket HERE
- Please follow the Special project's guidelines to avoid non-compliance fees. Click HERE to learn more.
Special projects include:
- Kitting
- FBA or Walmart Prep
- Wholesale/retail Order Prep
- Inventory Removal request
- Transfer orders from one ShipHero FC to another
- Bagging products
- Barcoding products
- Cycle count
- Inventory Disposal request
Special project packaging fees:
- Please take a look at the attached PDF for the US and Canada Special project packaging fees. These fees will be applied on top of the labor cost in the US and Canada.
Important notes:
- Our special project timeline completion will be subject to the project size, scope, and warehouse availability.
- Over 50 picks are considered a Special Project depending on the product dimensions.
- During peak season ( Oct-Jan), Special projects will only be scheduled if pre-approved by October 15.
- Our Special Project Coordinators will respond to your request with a timeline for scoping the project over 24-48 business hours.
- To remind you, our teams are available M-F from 9 AM ET - 5 PM ET.
- The minimum labor cost in the US is $45/hr and $50/hr CAD in Canada.
