Inbound Freight
If you're sending ShipHero Fulfillment goods from an international location, you (the shipper) must provide the freight company or supplier with your Canadian Business ID and/or US Tax ID. ShipHero Fulfillment is a 3rd party service provider and will not provide a Tax ID number to freight services; the business entity (you, the shipper) is responsible for providing all Tax ID information to freight services.
Inbound Small Parcel
ShipHero reserves the right to refuse inbound parcels without duties paid and/or without you (the shipper) as the importer of record. All inbound parcels must be shipped duties paid (DDP) on your (the shipper) or your vendor's carrier accounts. Please inform your vendors.
Have questions regarding how to obtain this information?
Please contact your customs broker with questions about the protocol for inbound international shipments.
