Self-Help Resources
- Help Site: https://fulfillment-help.shiphero.com/
- ShipHero YouTube Videos: https://www.youtube.com/c/ShipHero
Customer support through tickets:
- Log in to sfapp.shiphero.com/help
- Click on the "Help" button on the left sidebar
- Click "Submit Ticket" to create a new ticket
- Access existing support tickets for reference HERE
- Create a ticket https://fulfillment-help.shiphero.com/hc/en-us/requests/new
It is encouraged to submit a ticket because it will get routed to the proper team based on your issue selection.
Customer support through email:
- General support questions email: fulfillment@shiphero.com
- If you have a White Glove dedicated account manager, you will have their shiphero email. Behind the scenes, they’re supported by a pod of specialists from our Technology, Support, and Ops teams.
ShipHero Fulfillment Support hours:
- Our support team is available Mondays to Fridays 6 am - 10 pm ET/Saturdays & Sundays 10 am - 3 pm ET.
- Customers have 24/7 access to ShipHero Fulfillment Support through our Ticketing System HERE
- Note that you can expect delays if you open a ticket during non-operating support hours.
All the ShipHero Fulfillment Customer has unlimited access to support services and resources, so take advantage of our three main support avenues:
Self-Help Resources: help websites and FAQs, webinars, and YouTube videos are available for everyone.
Developer Community: an online forum for developers to brainstorm solutions or work directly with ShipHero API experts. Developer Resources
API Resources: https://developer.shiphero.com/fulfillment/
Developer Community: https://community.shiphero.com/
Watch our video on how to create a support ticket:
