How to Access Our Support Team
Self-Help Resources
- Help Site: https://fulfillment-help.shiphero.com/
- ShipHero YouTube Videos: https://www.youtube.com/c/ShipHero
Customer support through tickets:
- Log in to sfapp.shiphero.com/help
- Click on the "Help" button on the left sidebar
- Click "Submit Ticket" to create a new ticket
- Access existing support tickets for reference HERE
- Create a ticket https://fulfillment-help.shiphero.com/hc/en-us/requests/new
It is encouraged to submit a ticket because it will get routed to the proper team based on your issue selection.
Customer support through email:
- You can also email us at fulfillment@shiphero.com
ShipHero Support hours:
- Our support team is available 8 am-11 pm EST Monday-Friday, and 10 am-3 pm EST on Saturday & Sunday
- Customers have 24/7 access to ShipHero Fulfillment Support through our Ticketing System HERE
- Note that if you open a ticket during non-operating support hours, you can expect delays.
All the ShipHero Fulfillment Customer has unlimited access to support services and resources, so take advantage of our three main support avenues:
Self-Help Resources: help websites and FAQs, webinars, and YouTube videos are available for everyone.
ShipHero Customer Support: ticket and email support to diagnose and resolve issues, as well as give advice on product features.
Developer Community: an online forum for developers to brainstorm solutions or work directly with ShipHero API experts. Developer Resources
API Resources: https://developer.shiphero.com/fulfillment/
Developer Community: https://community.shiphero.com/
