You can create manual orders by clicking: create a new order and populating the customer information
If you need to upload bulk manual orders you have to upload the CSV file:
The CSV Order Upload allows you to add new orders to ShipHero in bulk without needing to connect to a store such as Amazon, Shopify, etc.
How to do a CSV Order Upload
In order to upload your orders Click HERE
Steps to Download and fill the Manual order template:
1- Download the simplified template ( you will find the attachment on the right side of the article --->)
2- Complete the order fields then upload the file to the CSV option. HERE
3- Make sure you have the correct customer information to avoid issues while importing.
4- ShipHero will send the tracking number to the email on file- if provided.
IMPORTANT:
- If you have orders going to the same address with more than 1 SKU, each SKU needs its own line but you will use the same order number.
- Remember not to use any special characters and additional spaces after each cell quote. For example: while filling the country column use 2-digit country abbreviations (for example the US, not the USA; CA, not CAN).
- We recommend creating manual orders with 100 line items or less to prevent slow processing. If the order is larger than 100 line items, split the order into two manual orders.
