PostHero allows you to:
- Track Packages Across Carriers within the United States (international orders are not yet supported)
- Identify Growth Opportunities in Shipping
- Recognize and Address Fulfillment Gaps
How to access Posthero?
- Log into sfapp.shiphero.com
- Using the left navigation, click "PostHero".
- Use the "Date Range" field to adjust the shipment data based on the timeframe selected.
Why use this dashboard?
PostHero provides insights and visibility, giving clients the tools to understand their fulfillment process, even after the package has left the warehouse.
Customers can analyze this data to determine how carriers perform, the average transit time, and what changes they should make to optimize revenue and boost customer satisfaction.
How to navigate the dashboard
You can filter your data from the dashboard by store, date, carrier, warehouse, and state.
When filtering by date range, you can choose a pre-defined date range or a custom date range:
You can also sort by shipping method and warehouse:
Tip: Currently, PostHero only supports the following carriers: UPS, USPS, DHL, FedEx, Endicia, Shippo
PostHero tracks orders shipped within the United States. You can view metrics for an individual state by clicking on the map:
The map is colored according to the average difference in business days between when the order was created and delivered.
- If the number of business days exceeds or is equal to 6, the state will be red.
- The state will be yellow if the number of business days is greater than or equal to 4.
- The state will be green if the number of business days is less than or equal to 3.
PostHero will show you which orders are stuck, lost, or delayed:
- All: all problematic orders (delayed, lost, or stuck).
- Delayed: orders shipped 7 business days ago were not delivered, and the last carrier update was in the last 2 business days.
- Lost or Stuck: orders were shipped but not delivered, and the last carrier update was at least 2 days ago.
Manual Order Resolution
You can resolve order issues manually by clicking the checkmark next to that ordered listing.
For example, if your end customer confirms that they received their order, but the package still shows as stuck, you can manually resolve that order to remove it from the list.
Note: The order will not be removed immediately. The order will disappear from the list after the next view calculation, which automatically occurs every hour.
Open Order in ShipHero Dashboard
If you need to update the order in the dashboard, click Open Order, which will bring you to the right page.
Email a PostHero Summary
You can set up automated PostHero summary emails that ShipHero will send at the desired frequency: daily, weekly, monthly, or disabled (never). These emails will summarize data from all shipments since your last email was sent. For example, if you select monthly emails, you will receive one email per month containing statistics for the last 30 days.
The email will include a summary of your average dispatch time, average delivery time, and transit times by carrier.
Sample email summary:
Q: What is the difference between Delayed and Lost/Stuck orders?
A: Delayed orders were shipped at least 7 business days ago and have not been delivered by their promised date, but the last carrier update was within the last 2 business days.
Lost or stuck orders have been shipped but not delivered; the last carrier update was over 2 days ago. The order will remain “stuck” until the carrier sends an update or the user marks the order as resolved.
Q: What is the difference between Ordered and Ready?
A: “Ordered” is when an order syncs into Shiphero from the store, while “Ready” is when the order is flagged as Ready to Ship: Yes.
Q: What do you consider a business day?
A: We define business days as Monday through Saturday, with no-hour restriction.
Q: Why can’t I see all my orders?
A: Currently, PostHero only supports orders shipped in the US, meaning some regions in Zone 9 ( Alaska and Hawai) and international orders will not be visible.
Q: Why am I only seeing one of my warehouses?
A: The filters are created "dynamically" based on the orders set in PostHero. That means the orders must have been shipped and be from one of the tracking companies we currently support. If you have no orders shipped from the warehouse, it will not show in PostHero.
Q: Where are my orders shipped via Canada Post (or any other international carrier)?
A: Currently, PostHero only supports the following carriers: UPS, USPS, DHL, FedEx, Endicia, Shippo
Q: How often does this dashboard update?
A: It automatically updates every hour between 11 AM and 11 PM EST.
Q: I resolved an order, so why is it still on the list?
A: The order will be removed at the next refresh. The page refreshes every hour.