We reserve the right to refuse inventory that is in violation of our receiving guidelines. We reserve the right to delay receiving if items are sent during peak season 11/1/2021 – 1/15/2022. There are no guarantees on receiving inventory during peak season or if items are in violation of our receiving guidelines
We can only accept your inventory during business hours 7-3 pm EST.
Inventory that does not follow our guidelines will be subject to longer wait times.
We reserve the right to return/reject inventory to the sender if guidelines and/or instructions are not followed.
Inventory less than a palette will be received into our system within (5) five full business days.
Inventory of a palette (or more ) and less than a half a container, will be received into our system within (7) seven full business days.
Inventory of more than half a container and less than a full container will be received into our system within (10) ten full business days.
Inventory of more than a full container and less than two (2) full containers, will be received into our system within (14) fourteen full business days.
Inventory of more than two (2) full containers must have an appointment to be received.
Inventory of two pallets or more – Merchant must contact us to set up a receiving schedule. If you do not have a ShipHero approved Receiving Schedule we reserve the right to not receive any inventory. Merchant agrees that ShipHero will not incur any liability for rejecting delivery (not receiving inventory).
Pallet or larger quantities must have a scheduled reservation with the warehouse.
ShipHero will incur no additional liability for Inventory that is not received within these frames.
