How to File a Claim
Depending on the carrier, you or your customer should submit a claim for the following scenarios:
- Shipment arrived to customer damaged
- Tracking shows "delivered" but customer did not receive it
- Lost package in transit
DHL & FedEx
The shipper must file a claim. Please contact fulfillment@shiphero.com to file a claim. We will need:
- Order number
- Issue (which products were damaged)
- Value of each product
- Type of commodity
UPS
You can file the claim. A claim for a damaged shipment, missing package after delivery or lost package while in transit can be filed by the receiver via the UPS website, telephone or e-mail. Learn more about filing claims with UPS.
Once you receive confirmation of an approved claims, please submit a ZenDesk ticket with subject "Approved UPS Claim" & reference the Tracking #, Reference # & Order #.
USPS
You can file the claim. File a claim with USPS here. Upon completion of the claim review process, USPS will provide the decision on the Claim History section of your USPS login.
FlavorCloud
All FlavorCloud shipment issues should be directed to support@flavorcloud.com.
