What happens to damaged or loss inventory within our warehouses?
Marina
Updated
Our damage guidelines are as follows:
At ShipHero, we work to keep any shrinkage under 3%. We can only credit your account for the cost of missed/damaged SKU if it's out of the 3% SLA. You will need to provide a valid legal Purchase order or invoice of the product cost.
The credit will be withdrawn if a “lost” product is found or added back into inventory within 180 business days. Final accounting and inventory reconciliation can be within 12 months.
When investigating disputes or cycle counts for claims that exceed our 3% shrinkage SLA, we will conduct a thorough investigation across all locations.
When an item is found damaged (during receiving, on the floor, or from returns), we will hold the product in an unsellable damaged location so we don't allocate it to orders.
You can receive a notification of your damaged products at receiving. Learn how to do it HERE
You can decide to have us ship the item back to you ( we will create a manual order), or if we do not hear back from you within 30 days, we automatically dispose of the product.
Remember that disposals and return orders will be subject to a fee.
