What happens to damaged or loss inventory within our warehouses?
Our damage guidelines are as follows:
At ShipHero, we work to keep any shrinkage under 3%. We can only credit your account for the cost of missed/damaged SKU if it's out of the 3% SLA. You will need to provide a valid legal Purchase order or invoice of the product cost.
The credit will be withdrawn if a “lost” product is found or added back into inventory within 180 business days. Final accounting and inventory reconciliation can be within 12 months.