- Keep the window open where you are unable to log in.
- Go to sfapp.shiphero.com on a different browser (ex Chrome, Firefox, Safari)
- If your common browser is not working, try using incognito mode.
- From the browser window, you had originally opened that did not allow you to log in, go to https://sfapp.shiphero.com/account/forgot-password/
- Clear your local storage (Not sure how? See here).
- Clear your cookies (same settings as above, but instead of "Local Storage", select remove "Cookies")
- Refresh the page and then log in.
Note: If you are not listed as an active user please contact your manager so they can grant the access to SFAPP.
If you are still unable to log in please contact fulfillment@shiphero.com or open a ticket HERE.
We're here to help!
