- Keep the window open where you are unable to log in.
- Go to sfapp.shiphero.com on a different browser (ex Chrome, Firefox, Safari)
- If your common browser is not working, try using incognito mode.
- From the browser window you had originally opened that did not allow you to log in, go to https://sfapp.shiphero.com/account/forgot-password/
- Clear your local storage (Not sure how? See here).
- Clear your cookies (same settings as above, but instead of "Local Storage," select remove "Cookies")
- Refresh the page and then log in.
Note: If you are not listed as an active user, please get in touch with your manager so they can grant access to SFAPP.
If you cannot log in, please open a ticket HERE.
We're here to help!