Yes, we offer shipping insurance for domestic shipments upon request.
Please reach out to fulfillment@shiphero.com to ask about this service.
How Much Does Insurance Cost?
The declared coverage rate is $1 per $100. For example:
- Shipment is $800; the declared value charge would be a total of $8
- Processing fee for all insured orders: $2
- The insurance charge for the above example is $8 + $2 = $10
- If you also require a signature – there will be an additional fee of $7
Covered Under Insurance:
- Missing shipment: Initial scan confirmed, but no tracking updates over 15-20 business days since initial scan.
- Damaged shipment: Product arrives with damages (physical product damage - not box damage).
Not Covered Under Insurance:
- Tracking Delivered: Tracking states "Delivered," but the customer claims the package is missing (stolen)
- Undeliverable Address: Invalid or incorrect address provided by the customer
- International shipments are not covered under insurance plans
Carrier Claim Process for Domestic Shipments HERE.
Note: During peak season, SLAs are subject to delays due to increased carrier demand.
