Yes, you can use a custom box or mailer. Please consider:
- ShipHero does not advise on the packaging.
- We ship custom inserts as cards or any other marketing component.
- They are also treated as an SKU, meaning they will need their storage location and be counted as a pick in any shipment.
Process for using a custom polybag, insert, mailer, or box:
- Create your custom box or mailer as an SKU on your store
- Create a shipping plan for the SKU
Mark your products on the Product check box:
- The custom box, insert or poly will count as an additional pick on each order it applies to
- You will be charged storage on your custom packaging
- We do not use branded tape or stickers
- If you run out of custom packaging, we may be unable to continue to ship your product unless you contact us
- If you need the custom packing to be assigned to specific Skus please open a ticket HERE.
NOTE: If you use a custom box or poly mailer and the product falls out of the packaging in transit or gets damaged due to insufficient packaging material, ShipHero Fulfillment is not liable for the loss.
