Peak Season 2023–2024 (10/30/23 – 1/1/24)
All surcharges were assessed and informed to you through email.
There will be no holiday storage surcharges.
Inventory/Receiving Deadlines
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- Inventory that does not follow our guidelines will be subject to longer wait times.
- We reserve the right to refuse inventory that violates our receiving guidelines.
You must ship your goods ahead so we can receive and ship on peak dates:
- To ship by Christmas: Your inventory must be received before November 25
- To ship by Black Friday: Your inventory must be received before November 4
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Carrier Services & Deadlines:
Christmas Day: We cannot guarantee arrivals because carriers are not guaranteeing delivery
- Standard orders due by 12/11 for Christmas delivery
- Expedited orders due by 12/18 for Christmas delivery
New Year's Eve: We cannot guarantee arrivals because carriers are not guaranteeing delivery
- Standard orders due by 12/18 for New Year's Eve delivery
- Expedited orders are due by 12/22 for New Year's Eve delivery; Overnight 12/24
Shipping Times:
Our standard shipping times only apply during peak; orders that import before noon may ship the same day.
- Same-day fulfillment is not guaranteed during peak.
Customer support :
- Our support team is available 8 AM-11 PM EST Monday-Friday, and 10 AM-3 PM EST on Saturday & Sunday
- Customers have 24/7 access to ShipHero Fulfillment Support through our Ticketing System HERE
- Just so you know, you can expect delays if you open a ticket during non-operating support hours.
Warehouses 2023 holiday schedules:
Our warehouses will be closed during below dates:
US warehouses:
- New Year's Day (January 1)
- Memorial Day (last Monday in May)
- Independence Day (July 4)
- Labor Day (the first Monday in September)
- Thanksgiving Day (the fourth Thursday in November)
- Christmas Day (December 25)
Canada warehouses:
- New Year's Day (January 1)
- July 1st closed
- Canadian Thanksgiving ( 2nd Monday in October)
- Christmas Day (December 25)
