At ShipHero, there are 3 options for return shipments:
- Send return orders back to a ShipHero warehouse.
- Send return orders to an alternative location (a returning partner or your warehouse).
- Return to sender: The carrier returned the package to the warehouse location as the recipient denied its reception. ShipHero has no responsibility for the package once it's handed to the carrier. This could also lead to UCS.
Send Returns to ShipHero
The fees for return shipments are outlined below:
- Restocking Fee: $2.75 for the first item and $0.25 for each additional item
- Inspection Fee: $3.45 per unit returned (apparel) / $2.95 per unit returned (non-apparel)
- Self Returns: $2.75 for the first item and $0.25 for each additional item + inspection fee per unit (if applicable)
- Paid Label Fee: Cost of the return label based on weight.
- Return to Sender [domestic returns]: Shipping cost based on return label weight + restocking fee
- Return to Sender [Section 321]: Flat fee of $5.65 + restocking fee
*Return to Sender [domestic returns] indicates an order shipped from x country to a consumer in the same x country.
*Return to Sender [Section 321] indicates an order shipped from Canada to a consumer in the USA.
*Return label fee is for standard service return shipping labels. If the original order was processed with an expedited or overnight shipping service, the return label will be charged and processed at the standard service level. We do not offer expedited return services.
For example, say that you have a customer return order for 5 items, Order A. Below are the different scenarios for return options:
Paid Label Return for Order A
- Shipping Rate: $8.00 (cost of return label based on weight)
- Inspection fee: $17.25 ($3.45 x 5)
- Restocking fee: $3.75 ($2.75 for the first item + $0.25 x 4)
- TOTAL CHARGE: $29
Self Return for Order A
- Inspection fee: $17.25 ($3.45 x 5)
- Restocking fee: $3.75 ($2.75 for the first item + $0.25 x 4)
- TOTAL CHARGE: $21
Return to Sender for Order A [USA to USA]
(The carrier generates these returns even if allow returns are off in your ShipHero Fulfillment app.)
- Shipping Rate: The same cost to ship the order out
- Restocking fee: $3.75 ($2.75 for the first item + $0.25 x 4)
- TOTAL CHARGE: $3.75 + Shipping label cost
Return to Sender for Order A [Section 321]
- Shipping Rate: $5.65 (flat fee)
- Restocking fee: $3.75 ($2.75 for the first item + $0.25 x 4)
- TOTAL CHARGE: $9.40
Send Returns to Alternative Location
This option is only available in the US
You can send returns back to your office or a 3rd party address. Please open a ticket to request to add your address to our app.
- Restocking Fee: Does not apply ($0)
- Self Return: Does not apply ($0)
- Inspection Fee: Does not apply ($0)
- ShipHero will create generic labels for returns going to your location.
Using the same example scenario above, let's say your customer returns Order A with 5 items.
Paid Label Return for Order A
There is no ShipHero cost for inspection or restocking because the item is going to an alternative location.
- Label fee: $0 ( ShipHero will create generic labels for returns to your location).
- Inspection Fee: $0
- Restocking Fee: $0
- TOTAL CHARGE: $0
Return Definitions
- Restocking Fee: Cost of labor to restock items in inventory bins.
- Inspection Fee: Cost of superficial inspection (check for obvious, visible damages).
- Self-Return: No RMA previously created in our system; warehouse creates RMA.
- Paid Label Fee: Return label cost generated through ShipHero's carrier account. Return Paid label fee is only available in the US.
- Return to Sender: Package denied and sent back to the warehouse location. The responsibility for managing returns lies with the carrier, and ShipHero has no control over returns to the sender.
Return Statuses
These are used to determine the state of the return order:
- Pending: returned item(s) still need to reach the warehouse.
- Warehouse Complete: received the item(s) back into the warehouse.
- Complete: returned order is completed in ShipHero.
