Watch our video on how to create your first return.
Return Terms & Keywords
Paid Return: Customer is sending back their return with a ShipHero generated shipping label.
Self Return: Customer is sending back their return with their own shipping label.
Return to Sender: (RTS) Original package was refused or unable to be delivered and ended up back at the warehouse.
RMA Pending: RMA has not been received or processed by the warehouse yet.
RMA Warehouse Complete: RMA was received and processed by the warehouse; this is an indicator that you can initiate a refund or exchange for your customer now.
RMA Complete: RMA is closed out.