ShipHero Fulfillment accepts returns for most product types.
Please speak with your sales and onboarding representative during setup calls and review our Terms of Service HERE.
ShipHero does not support:
- FBA return orders: Since Amazon initially fulfilled the order, ShipHero cannot access the original order and cannot process the return.
- Products (SKUs) we did not initially store from an existing shipping plan.
e.g., orders should not come to ShipHero's warehouse locations for the product we've never stored for you.
- International returns.