The ShipHero Onboarding team will help set up your account based on your needs and your required dates.
What is onboarding?
Onboarding is a process designed to get you from closing your sales deal to actually beginning shipping with us.
How does it work and how long does it take?
Onboarding typically takes 3-5 weeks from start to finish. You are assigned an implementation specialist who will work to understand your goals and share with you a checklist of tasks and actions to help you through the onboarding process.
What will we do during onboarding?
You will typically start by connecting your stores and defining your automation rules. You will also set up your locations and inventory. There could be migration from your existing system to ShipHero.
You will learn how to get the most out of your warehouse, and we will work together on a checklist to complete the setup and get you live with ShipHero.
What should I be doing?
The most important thing for you to do is to complete the tasks on the checklist. There are certain tasks that are dependent on other tasks, it’s critical we follow the checklist and get tasks completed when identified to keep onboarding moving along.
Who should be involved with onboarding?
The other important thing is to involve the right people within your organization on the right calls. If the call is related to the warehouse setup, make sure that the warehouse manager is on the call same as other departments such as customer support or billing
Onboarding is about making sure everyone is ready to use ShipHero when you go live.
Educated team = great fulfillment management.
What happens after onboarding?
Once the ONB team has completed the setup, you are now ready to start using ShipHero SFAPP and we can start to ship your orders. All checklist tasks should be completed by then.
Your implementation specialist will hand you over to our support team who will partner with you for ongoing Customer support.