How can I access my ticket history?
Users can access their ShipHero ticket history once logged in to the ShipHero application as follows: read more
ShipHero Fulfillment Support Overview
Every ShipHero Fulfillment Customer has unlimited access to support services and resources, so take advantage of our three main support avenues: Self-Help Resources: help website and FAQs, webinars, and YouTube videos available for everyone. Shi... read more
I Can't Log In To My Account
Keep the window open where you are unable to log in. Go to sfapp.shiphero.com on a different browser (ex Chrome, Firefox) or use incognito mode. You should now be logged in on the new browser. Now, from the browser window, you had originally open... read more
Will ShipHero ship my hazmat products?
Yes, we will! But first what is Hazmat? A hazardous material is a substance that is “capable of posing an unreasonable risk to health, safety, and property when transported in commerce under the federal hazardous materials transportation law” acco... read more
How do I manage multiple brands with Fulfillment?
If you have multiple brands, there are 2 ways this can be managed with ShipHero Fulfillment. OPTION 1: Streamlined Approach You can create 1 account and connect all stores to the same account. Benefits of "streamlined approach:" All orders and pr... read more
How to map my shipping methods
Create the shipping option in your store (ShipHero will not automatically import rates into the store but you can use our pricing grid as a reference). Create a test order with that shipping option (expedited, overnight, etc). Once the order is i... read more