Skip to main content
BACK TO shiphero.com

Getting ready

  • ShipHero Service Level Agreements 2023
      ShipHero Customer Support Our support team is available Monday to Friday, 6 AM - 11 PM ET/Saturdays & Sundays, 10 AM - 3 PM ET. Learn how to contact support teams HERE Our support team aims to respond to tickets within 2 hours of receiving them... read more
  • ShipHero Fulfillment Onboarding Process
     The ShipHero Onboarding team will help set up your account based on your needs and shipping required dates. Based on the complexity of your account ( integration, carriers setup, etc) your onboarding service may incur a fee.  What is onboarding? O... read more
  • I Can't Log In To My ShipHero Fulfillment Account
    Keep the window open where you are unable to log in. Go to sfapp.shiphero.com on a different browser (ex Chrome, Firefox, Safari) If your common browser is not working, try using incognito mode. From the browser window you had originally opened t... read more
  • How to Contact ShipHero Fulfillment Support
    Self-Help Resources Help Site: https://fulfillment-help.shiphero.com/ ShipHero YouTube Videos: https://www.youtube.com/c/ShipHero Customer support through tickets:  Log in to sfapp.shiphero.com/help Click on the "Help" button on the left sid... read more
  • SandBox Account
    ShipHero provides a SandBox account to test your store integration. Our Support team will walk through the steps to create a new ShipHero account using a new email address with the SandBox account. What can I test with a ShipHero SandBox account?  ... read more
  • Amazon Integration FAQs
    When I run out of products at Amazon, I want ShipHero to fulfill them instead of Amazon. How can I do this?  When you run out of products for FBA, you can switch on FBM for that product. Watch this VIDEO that describes how to convert your products ... read more
See all 18 articles
Did you get lost? Looking for software help?
Go to Software Support