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Getting ready

  • ShipHero Service Level Agreements 2023
      ShipHero Customer Support Our support team is available Monday to Friday, 6 AM - 11 PM ET/Saturdays & Sundays, 10 AM - 3 PM ET. Learn how to contact support teams HERE Our support team aims to respond to tickets within 2 hours of receiving them... read more
  • ShipHero Fulfillment Onboarding Process
     The ShipHero Onboarding team will help set up your account based on your needs and shipping required dates. Based on the complexity of your account ( integration, carriers setup, etc) your onboarding service may incur a fee.  What is onboarding? O... read more
  • I Can't Log In To My ShipHero Fulfillment Account
    Keep the window open where you are unable to log in. Go to on a different browser (ex Chrome, Firefox, Safari) If your common browser is not working, try using incognito mode. From the browser window you had originally opened t... read more
  • How to Contact ShipHero Fulfillment Support
    Self-Help Resources Help Site: ShipHero YouTube Videos: Customer support through tickets:  Log in to Click on the "Help" button on the left sid... read more
  • SandBox Account
    ShipHero provides a SandBox account to test your store integration. Our Support team will walk through the steps to create a new ShipHero account using a new email address with the SandBox account. What can I test with a ShipHero SandBox account?  ... read more
  • Amazon Integration FAQs
    When I run out of products at Amazon, I want ShipHero to fulfill them instead of Amazon. How can I do this?  When you run out of products for FBA, you can switch on FBM for that product. Watch this VIDEO that describes how to convert your products ... read more
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