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Getting ready

  • ShipHero Service Level Agreements 2023
      ShipHero Customer Support SLA: 1st response within 1 business hour  Our support team is available Monday to Friday 6 AM - 10 PM ET/Saturdays & Sundays 10 AM - 3 PM ET. You can reach a fulfillment expert by clicking  HERE Receiving Inventory (Sh... read more
  • ShipHero Fulfillment Onboarding Process
     The ShipHero Onboarding team will help set up your account based on your needs and your required dates.  What is onboarding? Onboarding is a process designed to get you from closing your sales deal to actually beginning shipping with us.  How does... read more
  • I Can't Log In To My ShipHero Fulfillment Account
    Keep the window open where you are unable to log in. Go to on a different browser (ex Chrome, Firefox, Safari) If your common browser is not working, try using incognito mode. From the browser window you had originally opened t... read more
  • ShipHero Fulfillment Support Overview
    How to Access Our Support Team Self-Help Resources Help Site: ShipHero YouTube Videos: Customer support through tickets:  Log in to Click on the "... read more
  • How to setup my Hazmat product?
    Summary: This article will help you to set up your hazmat products before shipping with ShipHero.  This is very easy and also crucial when shipping your hazmat products.  To ship your Hazmat products ShipHero needs to make sure we are mapping your... read more
  • How can I access my ticket history?
    Users can access their ShipHero ticket history once logged in to the ShipHero application as follows:   read more
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