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Getting ready

  • ShipHero Fulfillment Onboarding Process
     The ShipHero Onboarding team will help set up your account based on your needs and shipping required dates. Based on the complexity of your account ( integration, carriers setup, etc) your onboarding service may incur a fee.  What is onboarding? O... read more
  • I Can't Log In To My ShipHero Fulfillment Account
    Keep the window open where you are unable to log in. Go to sfapp.shiphero.com on a different browser (ex Chrome, Firefox, Safari) If your common browser is not working, try using incognito mode. From the browser window you had originally opened t... read more
  • How to Contact ShipHero Fulfillment Support
    ShipHero offers multiple ways to contact our Customer Support team and find answers to your questions. This article will walk you through the different methods you can use to reach out to Customer Support. Self-Help Resources How to Submit a Help ... read more
  • SandBox Account
    ShipHero provides a SandBox account to test your store integration. Our Support team will walk through the steps to create a new ShipHero account using a new email address with the SandBox account. What can I test with a ShipHero SandBox account?  ... read more
  • Amazon Integration FAQs
    Amazon's Fulfillment services assist the way businesses operate and customers shop. This article aims to answer some of the most common questions and shed some light on the essential aspects of Amazon's Integration opportunities. When I run out of... read more
  • How to setup my Hazmat product?
    Summary: This article will help you to set up your hazmat products before shipping with ShipHero.  This is very easy and also crucial when shipping your hazmat products.  To ship your Hazmat products ShipHero needs to make sure we are mapping your... read more
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