ShipHero’s Knowledge Base has migrated to Zendesk. Learn how to access your ticket history HERE.
Skip to main content

Getting ready

  • How can I access my ticket history?
    Users can access their ShipHero ticket history once logged in to the ShipHero application as follows:   read more
  • ShipHero Fulfillment Support Overview
    Every ShipHero Fulfillment Customer has unlimited access to support services and resources, so take advantage of our three main support avenues: Self-Help Resources:  help website and FAQs, webinars, and YouTube videos available for everyone. Shi... read more
  • I Can't Log In To My Account
    Keep the window open where you are unable to log in. Go to on a different browser (ex Chrome, Firefox) or use incognito mode. You should now be logged in on the new browser. Now, from the browser window, you had originally open... read more
  • Will ShipHero ship my hazmat products?
    Yes, we will! But first what is Hazmat? A hazardous material is a substance that is “capable of posing an unreasonable risk to health, safety, and property when transported in commerce under the federal hazardous materials transportation law” acco... read more
  • How do I manage multiple brands with Fulfillment?
    If you have multiple brands, there are 2 ways this can be managed with ShipHero Fulfillment. OPTION 1: Streamlined Approach You can create 1 account and connect all stores to the same account. Benefits of "streamlined approach:" All orders and pr... read more
  • How to map my shipping methods
    Create the shipping option in your store (ShipHero will not automatically import rates into the store but you can use our pricing grid as a reference). Create a test order with that shipping option (expedited, overnight, etc). Once the order is i... read more
See all 10 articles
Did you get lost? Looking for software help?
Go to Software Support