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Getting ready

  • ShipHero Service Level Agreements 2022
      ShipHero Customer Support SLA: 1st response within 1 business hour  Our support team is available 8 am-11 pm EST Monday-Friday and 10 am-3 pm EST on Saturday. Sunday support will start from 9/18 to cover peak season. For specific inquiries, you c... read more
  • ShipHero Fulfillment Onboarding Process
     The ShipHero Onboarding team will help set up your account based on your needs and your required dates.  What is onboarding? Onboarding is a process designed to get you from closing your sales deal to actually beginning shipping with us.  How does... read more
  • How can I access my ticket history?
    Users can access their ShipHero ticket history once logged in to the ShipHero application as follows:   read more
  • I Can't Log In To My ShipHero Fulfillment Account
    Keep the window open where you are unable to log in. Go to sfapp.shiphero.com on a different browser (ex Chrome, Firefox, Safari) If your common browser is not working, try using incognito mode. From the browser window, you had originally opened ... read more
  • ShipHero Fulfillment Support Overview
    How to Access Our Support Team Self-Help Resources Help Site: https://fulfillment-help.shiphero.com/ ShipHero YouTube Videos: https://www.youtube.com/c/ShipHero Customer support through tickets:  Log in to sfapp.shiphero.com/help Click on the "... read more
  • Will ShipHero ship my hazmat products?
    Yes, we will! But first what is Hazmat? A hazardous material is a substance that is “capable of posing an unreasonable risk to health, safety, and property when transported in commerce under the federal hazardous materials transportation law” acco... read more
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