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  • How do I create a shipping plan?
    A Shipping plan is the SFAPP feature you will use to tell us what products you Intend to ship, the quantities, and which shipping method will you be using ( i.e small parcel, LTL, FTL, Container, etc).  Creating a shipping plan is the first step b... read more
  • Freight Booking with ShipHero
    Note: All freight shipments must be scheduled with the ShipHero warehouse. We cannot accept unscheduled shipments at any of our locations. Unscheduled shipments will incur a fee. US Freight Shipping If you are sending in freight with your own carri... read more
  • Product Doesn't Come Up to Be Added to Shipping Plan
    Issue: I am trying to add an SKU to a shipping plan, but the search bar doesn't generate any results. Possible solutions:  Solution 1: If the SKU is not active, please redefine your search by looking for inactive SKUs and make it active.  Solution... read more
  • Can I set up a sell ahead number?
    Yes! ShipHero will allow you to set a sell ahead number while creating your shipping plan. Please reach out to fulfillment@shiphero.com or let your onboarding specialist know if you want to enable the sell ahead option. Why will it be beneficial?... read more
  • Will ShipHero ship my CBD products?
    Yes - we ship domestic CBD orders! IMPORTANT: We do not support shipping CBD products internationally. CBD products have separate pricing. Package weights are rounded up when billed, for example, 1.54lbs is rounded up to 2lbs. Click here for CBD s... read more
  • Receiving Guidelines
    These receiving guidelines are in place so our warehouse teams can process your products quickly and start shipping for you. We appreciate your cooperation in helping us to keep operations running smoothly. You can view our Terms of Service HERE. P... read more
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