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  • Order and product page terms
      Find these helpful inventory terms while navigating through our SFAPP.    Order tab:  All: Will show all the orders imported from your store.  On hold: Will show all the orders with either a billing,... read more
  • Peak 2022-2023 Overview & Deadlines
      Peak Season 2022–2023 (11/1/22 – 1/5/23) All surcharges were assessed and informed to you through email.  There will be no holiday storage surcharges. Inventory/Receiving Deadlines Inventory that does not follow our guidelines will be subje... read more
  • How to File a Claim
    How to File a Claim Depending on the carrier, you, your customer or the shipper ( ShipHero) should submit a claim for the following scenarios: Shipment arrived to customer damaged Tracking shows "delivered," but the customer did not receive it Lo... read more
  • When can I cancel or edit an order?
    If the order shows "The warehouse is currently processing this order"(as pictured below) you cannot cancel, edit items or put a hold on it to avoid shipping.  This banner is showing because the warehouse team members ( pickers, packers, etc) are a... read more
  • Can I add attachments to orders?
    Yes! ShipHero Fulfillment App allows you to upload attachments to an order.   This will be useful if you upload B2B, FBA labels or instructions for order customizations, etc. Please note that the attachments must be uploaded fully for our support t... read more
  • When will ShipHero ship my orders?
      We ship orders Monday - Friday*  We do not ship on observed national holidays. How will I tell the order is going to be shipped?  Our ShipHero fulfillment platform will show the status of each order  When the order is ready, it means that we ca... read more
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