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  • Inventory Terms
      Find these helpful inventory terms while navigating through our SFAPP.    Order tab: https://sfapp.shiphero.com/dashboard/orders/  All: Will show all the orders imported from your store.  On hold: Will show all the orders with either a billing,... read more
  • How to File a Claim
    How to File a Claim Depending on the carrier, you or your customer should submit a claim for the following scenarios: Shipment arrived to customer damaged Tracking shows "delivered" but customer did not receive it Lost package in transit DHL & F... read more
  • When can I cancel or edit an order?
    As long as the order in SFAPP is marked as Ready and not being processed (as pictured below) you can cancel, edit or put a hold on it to avoid it from being processed/shipped. Learn when your orders will ship here. If the order is already fulf... read more
  • Peak 2021 Overview & Deadlines
    Please note our deadlines and plan accordingly. We look forward to another successful peak season! The following will apply during Peak: October 4 through Jan 16. An 8.5% Surcharge will be assessed on all shipments from 10/4/21 - 1/16/22. T... read more
  • How can I re-ship an order?
    In case you need to re-ship an order for any reason you can access the order tab here and click on the More actions tab and select Re-ship item. Keep in mind we will only be able to re-ship the item if we have the product in stock. read more
  • EU & UK eCommerce VAT Package & OSS Requirements
    Effective July 1, 2021, the EU will begin enforcing the VAT eCommerce package, which includes new rules regarding eCommerce and VAT. These rules will have an immediate effect on all businesses in the supply chain such as individual sellers and mar... read more
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