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  • Order and product page terms
      Find these helpful inventory terms while navigating through our SFAPP.    Order tab:  All: Will show all the orders imported from your store.  On hold: Will show all the orders with either a billing,... read more
  • Peak 2023-2024 Overview & Deadlines
      Peak Season 2023–2024 (10/30/23 – 1/1/24) All surcharges were assessed and informed to you through email.  There will be no holiday storage surcharges. Inventory/Receiving Deadlines Inventory that does not follow our guidelines will be subj... read more
  • How to File a Carrier Claim
      We know carriers can be rough with packages, so we pack your goods following best practices to prepare your orders for travel. Once the package leaves our facilities, ShipHero cannot guarantee that items will not be damaged or lost in transit. ... read more
  • When can I cancel or edit an order?
    If the order shows "The warehouse is currently processing this order"(as pictured below) you cannot cancel, edit items or put a hold on it to avoid shipping.  This banner is showing because the warehouse team members ( pickers, packers, etc) are a... read more
  • B2B-Wholesale order preparation -Special Project
    If B2B service is needed, our special project team will need the following information: Create the order, including SKUS + QTY, in your store or SFapp.  Place the order on hold on the ShipHero order page. Find how to do it HERE Open a ticket HERE ... read more
  • Zone Skipping
    ShipHero supports Zone skipping by moving ready-to-ship packages closer to final customers in one bulk shipment versus individual shipment.  This helps to cut down on last-mile delivery fees, which can mean major savings for brands. Those tracking ... read more
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