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  • ShipHero Terms Of Services
    You can always visit our sites to be on top of our policies.    US Terms of services:  Canada Terms of services:  read more
  • Can I customize my invoices?
    If you need a customized invoice, please don't hesitate to ask us. We will analyze your request and get a quote for you.  We will print the invoice in a 4x6 size. Please follow these steps:  Open a ticket HERE  Make sure to send us the des... read more
  • What if ShipHero makes a mistake while shipping my orders?
    At ShipHero, we do our best to fulfill every order as accurately as possible. However, if there is a mistake, we will work on it as quickly as possible. ShipHero is not responsible to credit merchants for any late or missed shipments. What shoul... read more
  • Where can I find the order tracking number?
    Tracking numbers are assigned to packages when they are shipped. The tracking link in Shiphero will redirect to the shipping carrier's website so you can check the status. We work with a mix of carriers such as UPS, FedEx, DHL, USPS, etc If you h... read more
  • Packing slips information
    ShipHero will, by default, not print any additional paper in an attempt to not only optimize the shipping process so we can get orders out right away but also to reduce paper consumption for environmental benefits. However, if you want your end cu... read more
  • User Settings
    ShipHero allows you to customize the user's roles. There are 2 types: 1. Standard User 2. Admin User Standard Users do not have access to: Invoices section from the menu Revenue bar from the dashboard Key stats from the dashboard Settings -> Bil... read more
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