ShipHero Terms Of Services
You can always visit our sites to be on top of our policies. US Terms of services: https://shiphero.com/terms-of-service-fulfillment/ Canada Terms of services: https://shiphero.com/canada/terms-of-service-fulfillment/ read more
Can I customize my invoices?
If you need a customized invoice, please don't hesitate to ask us. We will analyze your request and get a quote for you. We will print the invoice in a 4x6 size. Please follow these steps: Open a ticket HERE Make sure to send us the des... read more
What if ShipHero makes a mistake while shipping my orders?
At ShipHero, we do our best to fulfill every order as accurately as possible. However, if there is a mistake, we will work on it as quickly as possible. ShipHero is not responsible to credit merchants for any late or missed shipments. What shoul... read more
Where can I find the order tracking number?
Tracking numbers are assigned to packages when they are shipped. The tracking link in Shiphero will redirect to the shipping carrier's website so you can check the status. We work with a mix of carriers such as UPS, FedEx, DHL, USPS, etc If you h... read more
Packing slips information
ShipHero will, by default, not print any additional paper in an attempt to not only optimize the shipping process so we can get orders out right away but also to reduce paper consumption for environmental benefits. However, if you want your end cu... read more
ShipHero allows you to customize the user's roles. There are 2 types: 1. Standard User 2. Admin User Standard Users do not have access to: Invoices section from the menu Revenue bar from the dashboard Key stats from the dashboard Settings -> Bil... read more