Happy Customers
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ShipHero Academy
ShipHero Academy is beta testing for all ShipHero Software and Fulfillment customers. ShipHero Academy is comprised of learning paths on the basics utilizing the application. We will appreciate your participation and feedback on the current content... read more
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ShipHero Terms Of Services
Stay informed about our policies by visiting our TOS website regularly. US Terms of services: https://shiphero.com/terms-of-service-fulfillment/ Canada Terms of Services: https://shiphero.com/canada/terms-of-service-fulfillment/ We're always h... read more
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Can I customize my invoices/packing slips?
Yes, ShipHero can customize your invoices! We will analyze your request and get a quote and ETA for you. Please follow these steps: We will customize certain customer segments, so please open a ticket with support HERE After receiving approval ... read more
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What if ShipHero makes a mistake while shipping my orders?
At ShipHero, we do our best to fulfill every order as accurately as possible. However, if there is a mistake, we will work on it as quickly as possible. ShipHero is not responsible to credit merchants for any late or missed shipments. What shoul... read more
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Where can I find the order tracking number?
Tracking numbers are assigned to packages when they are shipped. The tracking link in Shiphero will redirect to the shipping carrier's website so you can check the status. We work with a mix of carriers such as UPS, FedEx, DHL, USPS, etc If you h... read more
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Packing slips information
At ShipHero, we strive to optimize our shipping process for quick order fulfillment while also promoting environmental sustainability. Therefore, our default setting does not include any extra paper printing to minimize paper consumption. However,... read more