ShipHero’s Knowledge Base has migrated to Zendesk. Learn how to access your ticket history HERE.
Skip to main content
BACK TO shiphero.com

Billing and Reporting

  • PostHero: Tracking Packages
    PostHero is a post-shipment dashboard and data visualization tool. PostHero allows you to: Track Packages Across Carriers within the United States (international orders are not yet supported) Identify Growth Opportunities in Shipping Recog... read more
  • Fuel Surcharge
    At ShipHero Fulfillment, we pride ourselves on transparent, consistent and all-inclusive pricing. We have set our all-inclusive prices with a reasonable fuel charge included.   Due to the conflict in Russia/Ukraine and other world events, carrier f... read more
  • How to Access Invoices
    To access your ShipHero Fulfillment invoices: Sign into sfapp.shiphero.com Navigate to the left side panel bar and click "Invoices". Each invoice has a Billing ID (unique identifier) with the option for you to download the invoice to PDF. The dow... read more
  • No contracts and no upfront fees? What's the catch?
    As a ShipHero Fulfillment customer, you get to take advantage of all this without the hassle of small print and surprise fees! Transparent pricing for growing brands. As a merchant you pay for the following: Account Setup – $0 Onboarding support ... read more
  • Pricing & Billing
    As a merchant you pay for the following: Account Setup – $0 Onboarding support (up to 3 months) $0 Receiving – $0 (if you follow our receiving guidelines) Monthly Minimums – $0 Storage: $0.65 per cubic foot Pick & Pack + Shipping – One rate based... read more
  • How Does Billing Work?
    Pricing is based on the end weight of the shipment - our pricing matrix is here. Pricing includes the pick, pack, shipping and a standard box or poly mailer.We offer Standard, Expedited and Overnight shipping options.When the dimensional weight ... read more
See all 18 articles
Did you get lost? Looking for software help?
Go to Software Support