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Warehouse and Inventory

  • Packaging Material Pricing
    ShipHero's warehouses use packaging material most appropriate for each shipment at its discretion. Packaging varies according to availability at each warehouse. Flat Rate Packaging Standard Packaging included in your rate:   Type Size PO... read more
  • Special Project Guidelines
    What is a Special project request?  A special project is considered outside the regular pick-pack/receiving & shipping process. ShipHero has a specialized team assigned to these projects. If you need to request a Special Project, you must always ... read more
  • Fulfillment Glossary
    If you are new to our ShipHero fulfillment App, we have compiled a list of definitions that you may encounter in the future: SKUMeaning Stock Keeping Unit. This is a unique identification code given to each product in your inventory. ShipHero will ... read more
  • Warehouses operating hours
    ShipHero operates from 8 AM to 6 PM across all our facilities. Please be advised that certain facilities may operate with limited staff during holidays or even close temporarily. US warehouses:  New Year's Day (January 1) Memorial Day (last Monday... read more
  • Termination process
    Although we are sorry to see you go, we welcome you back anytime!  Termination steps for customers with the existing inventory at our warehouses:  To cancel your account, your payment status must be up to date, with no outstanding balance. You can... read more
  • I need to remove inventory from ShipHero
    Inventory Removal If you remove all or partial inventory from our warehouse, we consider this a "removal." The charge is $45/hr ( US) and $50/hr (CA), in addition to picking, packing, and shipping of the product if being shipped to a domestic locat... read more
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