What are your standard box / poly mailer/ bubble mailer sizes?
ShipHero Network will use appropriate packaging material (i.e. bubble wrap, poly mailers, boxes with void fill, etc.) at its discretion. Packaging material may vary according to availability. Our standard packing sizes: Note: If your product has... read more
What if ShipHero makes a mistake with shipping my orders?
At ShipHero, we do our best to fulfill every order as accurately as possible. However, if there is a mistake we will work to resolve it as quickly as possible. We will reconcile fulfillment operational errors within 60 days from the original shi... read more
I Need to Dispose or Remove Inventory From ShipHero
Inventory Disposal If inventory needs to be disposed of because of the below reasons but you will continue shipping with us discontinued selling a specific sku(s)product expiredproduct is defectedclient request Please contact fulfillment@sh... read more
Is ShipHero FDA certified?
ShipHero is certified by the U.S. Food and Drug Administration (FDA) in our PA, Dallas Fort Worth and Las Vegas locations. The FDA is the U.S. government agency that monitors the safety of food, dietary supplements, human drugs, vaccines, and mo... read more
Load Balancing - How does it work?
Moving product closer to the end customers allows ShipHero to deliver faster, save shipping costs, and reduce the carbon emissions of delivery by over 50%. We load balance based on the number of orders, the quantity of inventory, and volume. You c... read more
What happens to damaged inventory?
Our damaged process is as follows: When item is found damaged (during receiving, on the floor, or from returns), the support team will alert you of the findingYou can decide to have us ship the item back to you or we can dispose of itWarehouse h... read more