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Returns

  • Returning Hazmat goods
    ShipHero accepts hazmat returns at our warehouse locations, but we cannot provide support for hazmat return orders with ShipHero-generated labels. Hazmat orders require specific carrier labels and restrictions. If your customers can return hazmat i... read more
  • Re routing packages
    At ShipHero, we are unable to change the delivery address of packages once they have been shipped. Please let your customer know to disregard the package, which will prompt it to be returned to the sender. Once we receive the package at our warehou... read more
  • Return Options
    There are a few different ways to we can manage your customer returns at ShipHero. This article will walk through the different options and the details relating to each, so you determine how you would us to handle your returned product. Returns Ove... read more
  • Returns FAQs
    Returns are an important aspect of the eCommerce journey for customers and your business. This article will walk you through the different steps and parameters available for setting up the Returns process with ShipHero Fulfillment. Ways Customers... read more
  • Allowing Returns on your Website
    You must be pre-approved for returns before getting started – please email fulfillment@shiphero.com for a quote. The video uses a Shopify store as an example, but you can embed this widget in any e-commerce platform that’s supported by ShipHero ... read more
  • How do I create a return?
    Your account must be pre-approved for returns before getting started. Once you have been approved, please follow the below steps: Search on the order tab and find the order you need to create a return.  Click on More Actions and select Create Ret... read more
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