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Returns

  • Will ShipHero Accept My Product for Returns?
    ShipHero Fulfillment accepts returns for most product types make sure to ask your sales and onboarding rep during your setup calls. Review our returns pricing structure and email fulfillment@shiphero.com to set up your account returns. Review o... read more
  • What happens with Return to Senders?
    If a package is refused or returned to a ShipHero warehouse then Merchants are charged a Return to sender fee. This fee is the shipping label back (this is the same price charged to pick, pack and ship out) + $2.75 for the first item and $0.25 for... read more
  • How much do Returns cost?
    Note: You must be pre-approved for returns. Please email fulfillment@shiphero.com for approval. Returns sent to ShipHero’s Warehouse Location Restocking Fee: $2.75 for the first item and $0.25 for each additional item Inspection Fee: $3.45 per uni... read more
  • Returns FAQs
    You must be pre-approved for returns before getting started – please email fulfillment@shiphero.com for pricing and approval. How should customers return their items? Using labels provided by ShipHero If this setting is checked, your customer wi... read more
  • Allowing Returns on your Website
    You must be pre-approved for returns before getting started – please email fulfillment@shiphero.com for a quote. The video uses a Shopify store as an example, but you can embed this widget in any e-commerce platform that’s supported by ShipHero ... read more
  • How do I create a return?
    You must be pre-approved for returns before getting started. Please email fulfillment@shiphero.com for pricing. Watch our video on how to create your first return. Return Terms & Keywords Paid Return: Customer is sending back their return with a... read more
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