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Returns

  • Returning Hazmat goods
    ShipHero accepts hazmat returns at our warehouse locations, but we cannot provide support for hazmat return orders with ShipHero-generated labels. Hazmat orders require specific carrier labels and restrictions. If your customers can return hazmat i... read more
  • Re routing packages
    At ShipHero, we are unable to change the delivery address of packages once they have been shipped. Please let your customer know to disregard the package, which will prompt it to be returned to the sender. Once we receive the package at our warehou... read more
  • Will ShipHero Accept My Product for Returns?
    ShipHero Fulfillment accepts returns for most product types.  Please speak with your sales and onboarding representative during setup calls and review our Terms of Service HERE. ShipHero does not support: FBA return orders: Since Amazon initially... read more
  • Return Options
    At ShipHero, there are 3 options for return shipments: Send return orders back to a ShipHero warehouse. Send return orders to an alternative location (a returning partner or your warehouse). Return to sender: The carrier returned the package to th... read more
  • Returns FAQs
    You must be pre-approved for returns before getting started – please email fulfillment@shiphero.com for pricing and approval. How should customers return their items? Using labels provided by ShipHero If this setting is checked, your customer wi... read more
  • Allowing Returns on your Website
    You must be pre-approved for returns before getting started – please email fulfillment@shiphero.com for a quote. The video uses a Shopify store as an example, but you can embed this widget in any e-commerce platform that’s supported by ShipHero ... read more
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