Returns Management

ShipHero Fulfillment accepts returns for most product types. Make sure to ask your sales and onboarding rep during your setup calls. Review our damaged product return policy. Note: Shiphero cannot support returns for product that has no invento... read more

If a package is refused or returned to a ShipHero warehouse then Merchants are charged a Return to sender fee. This fee is the shipping label back (this is the same price charged to pick, pack and ship out) + $2.75 for the first item and $0.25 for... read more

At ShipHero, there are two options for return shipments: Send return orders back to a ShipHero warehouse. Send return orders to an alternative location (a return partner or your warehouse).   Send Returns to ShipHero The fees for return shipments... read more

You must be pre-approved for returns before getting started – please email fulfillment@shiphero.com for pricing and approval. How should customers return their items? Using labels provided by ShipHero If this setting is checked, your customer wi... read more

You must be pre-approved for returns before getting started – please email fulfillment@shiphero.com for a quote. The video uses a Shopify store as an example, but you can embed this widget in any e-commerce platform that’s supported by ShipHero ... read more

Please verify that your account is pre-approved for returns before getting started. Please email fulfillment@shiphero.com for pricing. Once you have been approved, please follow the below steps: Search on the order tab and locate the order you n... read more