Marina

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Activity overview

Latest activity by Marina
  • Marina created an article,

    ShipHero US Fuel Surcharges for 2023

    At ShipHero we pride ourselves on transparent, consistent, and all-inclusive pricing. We have set our all-inclusive prices with a reasonable fuel charge included. Due to the current volatility...

  • Marina created an article,

    Can I add attachments to orders?

    Yes! ShipHero Fulfillment App allows you to upload attachments to an order.   This will be useful if you upload B2B, FBA labels or instructions for order customizations, etc. Please note that the a...

  • Marina created an article,

    How much does ShipHero charge for split shipments?

      In ShipHero we use "Marginal billing", this is applied when we have split shipments, especially when we load balance inventory around warehouses. Marginal shipping rates apply for domestic and in...

  • Marina created an article,

    ShipHero US Fuel Surcharges for 2022

    At ShipHero we pride ourselves on transparent, consistent, and all-inclusive pricing. We have set our all-inclusive prices with a reasonable fuel charge included. Due to the current volatility...

  • Marina created an article,

    ShipHero Canada Fuel Surcharges

    At ShipHero we pride ourselves on transparent, consistent, and all-inclusive pricing. We have set our all-inclusive prices with a reasonable fuel charge included. Due to the current volatility of t...

  • Marina created an article,

    ShipHero Service Level Agreements 2022

      ShipHero Customer Support SLA: 1st response within 1 business hour  Our support team is available 8 am-11 pm EST Monday-Friday and 10 am-3 pm EST on Saturday. Sunday support will start from 9/18 ...

  • Marina created an article,

    When will ShipHero ship my orders?

      We ship orders Monday - Friday*  We do not ship on observed national holidays. How will I tell the order is going to be shipped?  Our ShipHero fulfillment platform will show the status of each ...

  • Marina created an article,

    Inventory Change Log

    The Inventory Change Log is a great way to track inventory. You can click HERE to access your reports This report generates data for the following: Date of change Warehouse Product Name & SKU Prev...

  • Marina created an article,

    ShipHero Fulfillment Onboarding Process

     The ShipHero Onboarding team will help set up your account based on your needs and your required dates.  What is onboarding? Onboarding is a process designed to get you from closing your sales dea...

  • Marina created an article,

    How to Enable Amazon's New API On Your Store

    Amazon is deprecating their Marketplace Web Service API, which we use to interact with Seller Central. The deprecation process will span a few months, but our integration to your store needs to be ...