Tomas Wingord
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Recent activity by Tomas Wingord-
Can I use a custom box or mailer?
For new customers: To use custom-sized or branded boxes, you must be pre-approved by your Sales Representative. To qualify, you must generate at least 1,000 orders per month." If no proven shipme...
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Fragile Products requirements
ShipHero Fulfillment will only store and pack fragile items if they come pre-packed in a sealed, barcoded protective box. Items that arrive at the warehouse "loose" or not in a sealed container w...
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Can ShipHero ship liquids?
Liquid Product Process ShipHero can ship liquids only if you are pre-approved by your sales representative. Each liquid unit must be individually boxed for sale (or safely boxed in product packagi...
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International Product Requirements
If we are shipping international orders for you, please complete the international details for all the products. By filling in this information, you will prevent shipping delays. If you have a Sho...
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What happens to damaged inventory within our FC?
Our damage process is as follows: When an item is found damaged (during receiving, on the floor, or from returns), the support team will alert you of the finding You can decide to have us ship th...
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User Settings
User Roles: There are two user types: 1. Standard User 2. Admin User Standard Users do not have access to: Invoices section from the menu Revenue bar from the dashboard Key stats from the dashbo...
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How to map my shipping methods
Shipping method mapping steps: Create the shipping rates in your store (ShipHero will not automatically import rates into the app but you can request your rate card to our support team) Create ...
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PostHero: Tracking Packages
PostHero is a post-shipment dashboard and data visualization tool. PostHero allows you to: Track Packages Across Carriers within the United States (international orders are not yet support...
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Can I set up a sell ahead number?
Yes! ShipHero will allow you to set a sell ahead number while creating your shipping plan. Please reach out to fulfillment@shiphero.com or let your onboarding specialist know if you want to enabl...
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Can I have product sent directly from our manufacturer to ShipHero?
You can have your manufacturer send the product directly to use but here is some important information: You must still create a Shipping Plan with all SKUs, and amount of SKUs that are being sent...