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Can I have product sent directly from our manufacturer to ShipHero?

You can have your manufacturer send product directly to use but here is some important information:

  • You must still create a Shipping Plan with all SKUs, and amount of SKUs that are being sent in
  • Barcodes are correct on the product and in ShipHero
  • The receiving guidelines are followed (no mixed SKUs in boxes)
  • Manufacturer applies our paperwork on the outside or at least inside the box so that we know it is your product
  • Important: If manufacturer will not apply our labels/paperwork then you MUST add the tracking number to the shipping plan so that we can attach the shipment when it arrives  to your account.
  • Please note shipments that arrive without or labels on the outside may take longer to process because we have to investigate the tracking number
Updated on May 13, 2020

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