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Can I upload manual orders?

Why will I need to upload the CSV file? 

The CSV Order Upload allows you to add new orders to ShipHero in bulk.

Hold on, ShipHero! I thought I could simply connect my store to ShipHero, why would I need this?

Yes, you can still connect most store platforms directly to ShipHero (ex. Shopify, WooCommerce, Amazon, etc), but there may come a time when you have some manual orders that need to be uploaded to ShipHero.

Note: CSV manual order feature is allowed for new sign-up aiming more than 200 orders per month.

How to do a CSV Order Upload

VIDEO: Learn how to fill the Manual Order template here.

In order to access this feature, go to https://sfapp.shiphero.com/dashboard/.and navigate to Orders > Upload CSV:

Complete the order template and save the CSV file. If you have orders with more than 1 product, each product needs its own line. In the screenshot below, we see order test422 is on Line 2 and Line 3 because the order contains 2 products.

Remember not to use any special characters and additional spaces after each cell quotes. This will avoid errors while uploading.

COUNTRY column: Please use 2 digit country code (example: US, not USA; CA, not CAN).

Create a Unique Template

Once the file is uploaded, you will be asked to create a mapping for the file. This allows you to save the specific headings for the future, so next time you upload orders you won’t have to select which columns you want to include in the upload.

The ones that are required will be marked as such. We try to autofill what we can, but you may need to manually select and confirm.

A quick tip: Use the Manual order simplified template.

If you do not need a specific template, use a simplified template with the minimum required fields necessary to create a manual order.


1- Download the simplified template ( you will find the article attachment below).

2- Complete the fields then upload the file to the CSV option.

3- Make sure there are no errors and then you will be able to access your order.

Please refer to this link to map your shipping method while creating your Manual order.

Updated on September 23, 2021

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