1. Home
  2. Shipping
  3. Can I use a custom box or mailer?

Can I use a custom box or mailer?

You must be pre-approved to use a custom box or mailer. Please email fulfillment@shiphero.com to get approved. If the custom box requires building or additional instruction, there may be an additional fee.

NOTE: If you use a custom box or poly mailer and the product falls out of the packaging in transit or gets damaged due to insufficient packaging material, ShipHero Fulfillment is not liable for the loss.

Process for using a custom polybag, mailer, or box:

  • Create your custom box or mailer as a SKU on your store
  • The custom box or poly will count as an additional pick on each order it applies to
  • You will be charged storage on your custom packaging
  • We do not use branded tape or stickers
  • If you run out of custom packaging we may be unable to continue to ship your product unless you contact us
  • During your account setup you can decide which packing option to use for each SKU
Updated on July 21, 2021

Was this article helpful?

Related Articles