1. Home
  2. Shipping
  3. Can I use a custom box / mailer?

Can I use a custom box / mailer?

You must be pre-approved to use a custom box or mailer.

Please email fulfillment@shiphero.com.

Additional details below:

  • There will be a minimum charge of $0.35/each to build custom boxes (this may be more expensive depending on the complexity.)
  • You need to add your custom box or mailer as a SKU in Shopify
  • The box will count as an extra pick on each order that it applies to
  • You will be charged storage on your custom packaging
  • We do not use branded tape or stickers
  • If you run out of custom packaging we may be unable to continue to ship your product unless you contact us
Updated on December 23, 2020

Was this article helpful?

Related Articles