ShipHero Fulfillment will only store, pack and ship jewelry, makeup, and/or fragile items if they come pre-packed in a sealed barcoded protective box.
You must be pre-approved to have ShipHero fulfill any fragile items.
Items that arrive at the warehouse “loose” or not in a sealed container will be returned to the manufacturer or merchant at the expense of the merchant.
If ShipHero and Merchant agree to provide additional services around protective packaging it will be at the expense of the Merchant.
NOTE: ShipHero does not assume any liability for fragile items broken in receiving, storing, processing and shipping items.