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How do I create a return?

You must be pre-approved for returns before getting started. Please email fulfillment@shiphero.com for pricing.

Watch our video on how to create your first return.

Return Terms & Keywords

Paid Return: Customer is sending back their return with a ShipHero generated shipping label.

Self Return: Customer is sending back their return with their own shipping label.

Return to Sender: (RTS) Original package was refused or unable to be delivered and ends up back at the warehouse.

RMA Pending: RMA has not been received or processed by the warehouse yet.

RMA Warehouse Complete: RMA was received and processed by the warehouse; this is an indicator that you can initiate a refund or exchange for your customer now.

RMA Complete: RMA is closed out.

Updated on March 24, 2021

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