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How do I manage orders on hold?

Learn how to apply and release holds.

Holds prevent orders from being shipped by the warehouse. If there is an order you do not want to leave the building, you must place a hold on it.

  1. In your ShipHero Dashboard go to Orders.
  2. Select the order you wish to put on hold.
  3. From the order detail page go to the top right – the blue dropdown button will give you the option to place the order on hold.

Order holds will stop the warehouse from shipping out the order. You have the ability to apply holds on an order to prevent the warehouse from shipping the order and you have the ability to release holds so the warehouse can ship the order.

Both applying and releasing holds can be done on a case-by-case basis or in bulk.

IMPORTANT:

To cancel, change or put a client hold on orders you must do so via your ShipHero dashboard by 1 am EST the day the item is scheduled to ship. Sending an email, text or message to our support team will not automatically cancel an order. Always make sure to log in to your dashboard to cancel, change or put an operator hold on orders.

If you choose to self-fulfill an order while we are already in the process of picking we cannot guarantee that an item will not be double shipped. You must cancel, change or put an client hold on orders you must do so via your ShipHero dashboard by 1 am EST the day the item is scheduled to ship.

Updated on September 23, 2021

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