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How do I put an order on hold?

Learn how to apply and release holds.

In your ShipHero Dashboard go to Orders.

Select the order you wish to put on hold.

From the order detail page go to the top right – the blue dropdown button will give you the option to place the order on hold.

Order holds will stop the warehouse from shipping out the order. You have the ability to apply holds on an order to prevent the warehouse from shipping the order and you have the ability to release holds so the warehouse can ship the order.

Both applying and releasing holds can be done on a case by case basis or in bulk.

IMPORTANT:

To cancel, change or put an operator hold on orders you must do so via your ShipHero dashboard by 1am EST the day the item is scheduled to ship. Sending an email, text or message to our support team will not automatically cancel an order. Always make sure to login to your dashboard to cancel, change or put an operator hold on orders.

If you choose to self-fulfill an order while we are already in the process of picking we cannot guarantee that an item will not be double shipped. You must cancel, change or put an operator hold on orders you must do so via your ShipHero dashboard by 1am EST the day the item is scheduled to ship.

Updated on January 9, 2021

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