- Keep the window open where you are unable to log in.
- Go to sfapp.shiphero.com on a different browser (ex Chrome, FireFox) or use incognito mode.
- You should now be logged in on the new browser. Now, from the browser window you had originally opened that did not allow you to log in, go to https://sfapp.shiphero.com/
- Clear your local storage (Not sure how? See here).
- Clear your cookies (same settings as above, but instead of “Local Storage”, select remove “Cookies”)
- Refresh the page and then log in.
If you are still unable to log in from another browser or using incognito mode, please contact firstname.lastname@example.org. We’re here to help!