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Mapping your BigCommerce statuses

In some cases you may want to map statuses from your BigCommerce stores to certain statuses or holds in ShipHero Fulfillment. Here’s how you can do that.

  1. Login to your ShipHero Fulfillment account and click Stores from the menu.
  2. Click the three dots at the end of the row and select “Map Statuses” from the menu. It will bring up a modal that looks like this:

  3. In that modal you can map your BigCommerce statuses to statuses and holds in ShipHero Fulfillment. For example, if you have an order that’s “Awaiting Payment”, you might not want us to ship that order automatically. In that case, you would map the “Awaiting Payment” order status to be on a “Payment Hold”. Once you’ve received payment from the customer you can manually remove that hold from the order in ShipHero and we will ship it.

Updated on May 1, 2020

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