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Mapping your WooCommerce statuses

In some cases you may want to map statuses from your WooCommerce stores to certain statuses or holds in ShipHero Fulfillment. Here’s how you can do that.

  1. Login to your ShipHero Fulfillment account and click Stores from the menu.
  2. Click the three dots at the end of the row and select “Map Statuses” from the menu. It will bring up a modal that looks like this:

3. In that modal you can map your WooCommerce statuses to statuses and holds in ShipHero Fulfillment. For example, if you have an order that’s “on-hold”, you might not want us to ship that order automatically. In that case, you would map the “on-hold” order status to be on a “Operator Hold”. When you’re ready, you can manually remove that hold from the order in ShipHero and we will ship it.

Additional Note About WooCommerce and ShipHero Communication

If you update the product name of a sku in WooCommerce, it will not automatically update in ShipHero; you will need to adjust the product name in ShipHero.

Updated on February 3, 2021

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