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  3. My inventory was delivered to the warehouse but it’s not in my dashboard

My inventory was delivered to the warehouse but it’s not in my dashboard

  • We can only accept your inventory during business hours.
  • All inventory must follow our receiving guidelines.
  • Inventory that does not follow our guidelines will be subject to longer wait times.
  • We reserve the right to return/reject inventory to sender if guidelines and/or instructions are not followed.
  • Inventory less than a palette, will be received into our system within (5) five full business days.
  • Inventory of a palette (or more ) and less than a half a container, will be received into our system within (7) seven full business days.
  • Inventory of more than a half a container and less than a full container, will be received into our system within (10) ten full business days.
  • Inventory of more than a full container and less than two (2) full containers, will be received into our system within (14) fourteen full business days.
  • Inventory of more than two (2) full containers must have an appointment to be received.
  • Inventory of two pallets or more – Merchant must contact us to setup a receiving schedule. If you do not have a ShipHero approved Receiving Schedule we reserve the right to not receive any inventory. Merchant agrees that ShipHero will not incur any liability for rejecting delivery (not receiving inventory).
  • Pallet or larger quantities must have a scheduled reservation with the warehouse.
  • ShipHero will incur no additional liability for Inventory that is not received within these frames.
Updated on May 8, 2020

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