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Order Profitability Report

This report calculates the cost to customer and profit metrics for the timeframe indicated. To view this report, use the left navigation bar and go to Reports > Order Profitability.

Report Term Definitions:

  • Cost to Customer: Cost of shipping that you (the merchant) charged your end-customer for shipping
  • SF Shipping Cost: Cost ShipHero charged you (the merchant) to fulfill an order
  • SF Shipping Profit: Money gained or lost on shipping

If you charged your customer $6.00 for shipping and ShipHero charged you $5.00 for shipping, you made a profit of $1.00 on the order.

Updated on June 14, 2021

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